**Customer Success Concierge – Deliver Exceptional Experiences for Our Global Community**

Are you a customer-centric professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Customer Success Concierge. In this role, you will be the first point of contact for our customers, providing top-notch support and ensuring their needs are met with a smile. **About blithequark** blithequark is a cloud-based, all-in-one white-label marketing and sales platform that empowers marketing agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, from marketing agencies to entrepreneurs to small businesses and beyond. Our platform empowers users across industries to streamline operations, drive growth, and crush their goals. With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home. **Our Impact** Every month, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve. Behind those numbers are real people growing their companies, connecting with customers, and making their mark – and we get to help make that happen. **Who You Are** You are a customer-focused professional with excellent communication skills, a positive attitude, and a passion for delivering exceptional experiences. You are comfortable assisting team members in a high-performance, high-accountability environment and are skilled at navigating multiple tasks and priorities in a fast-paced setting. You are confident, efficient, energetic, and optimistic, with a strong ability to build lasting first impressions and relationships with customers. **What You'll Be Doing** As a Customer Success Concierge at blithequark, you will be responsible for: * Greeting customers, updating the call queue, managing the lobby, responding to SMS and email, and building templated customer accounts information when needed * Answering video calls, chats, and emails and scheduling appointments with team members * Organizing workflow and appointments by reading and routing correspondence, collecting customer information, and managing assignments to keep the team accountable via CRM * Creating best practices on waiting room etiquette and maintaining a great Zoom room environment * Entering data into spreadsheets or updating office calendars * Answering and routing customer phone calls and overseeing transfers * Assisting and sending reviews for customers to complete and score/rate their customer experience * Monitoring and logging all systems and customer data to ensure they are up and running properly and timely service is provided * Assisting and prioritizing at-risk and urgent customer needs in a quick fashion * Responsible for pipeline organizing and creating task reminders for the team * Increasing your product knowledge and skills by participating in department meetings and trainings * Other duties may be assigned and/or modified as business needs change **What You'll Bring** To perform this job successfully, you will need: * A high school diploma or GED * Prior experience as a receptionist, scheduler, administrative/clerical assistant, or relevant role * Knowledge of online calendars and scheduling (i.e., Google Calendar) * Experience answering high call volume calls and solving customer needs * Excellent phone, email, and instant messaging communication skills * Organization skills to keep accurate records and find important information quickly * Time management skills to prioritize and complete a variety of tasks throughout the day in a fast-paced environment * Patience and listening skills to respond appropriately and interact positively with customers * Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive * Emotional intelligence with the ability to adjust your communication style based on the nature of the call * The ability to build lasting first impressions and relationships with customers * Ability to work from home and “camera ready,” which requires a quiet workspace with little to no distractions * Reliable high-speed internet/wifi connection at home with little to no interruptions * Availability to work a flexible schedule, which may include mornings, nights, weekends, and holidays * Knowledge of blithequark products and services preferred * Intermediate MAC computer skills, including use of multiple monitors and applications * Basic knowledge of the following applications preferred: Google Suite, Zoom, Slack, Excel, Spreadsheets, MAC, etc. **Additional Information** The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision. **Why Join blithequark?** At blithequark, we offer a dynamic and supportive work environment that fosters growth, creativity, and collaboration. As a Customer Success Concierge, you will have the opportunity to: * Work with a global community of over 2 million businesses * Develop your skills and knowledge in a fast-paced and ever-changing environment * Collaborate with a talented team of professionals who share your passion for delivering exceptional experiences * Enjoy a flexible schedule and the ability to work from home * Participate in department meetings and trainings to increase your product knowledge and skills * Receive competitive compensation and benefits, including a comprehensive benefits package and opportunities for career growth and advancement **How to Apply** If you are a customer-focused professional with a passion for delivering exceptional experiences, we invite you to apply for the Customer Success Concierge role at blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!