**Global VP of Customer Success – USA Based: Lead the Charge in Delivering Exceptional Customer Experiences Across the Globe**

Are you a seasoned leader with a passion for driving customer success and growth? Do you have a proven track record of scaling high-performing teams and delivering measurable outcomes in a fast-paced, global environment? If so, we invite you to join blithequark as our Global VP of Customer Success, where you will play a pivotal role in shaping the future of customer success and driving business growth. At blithequark, we are a leading innovator in the field of breast image analysis and machine learning applications, dedicated to improving health outcomes worldwide. Our cutting-edge product, Transpara, has revolutionized the way breast cancer is detected, and we are committed to continuing to push the boundaries of what is possible. As our Global VP of Customer Success, you will be part of a dynamic and ambitious team that is passionate about delivering exceptional customer experiences and driving business growth. **Key Responsibilities:** As our Global VP of Customer Success, you will be responsible for leading a high-performing team that consistently delivers value to our customers across the globe. Your key responsibilities will include: * **Onboarding & Implementation:** Ensure timely and high-quality onboarding, including technical installations, system configurations, and training, both direct and through partners. * **Customer Success Strategy:** Develop and execute a global customer success strategy that drives adoption, satisfaction, and long-term value across geographies and customer segments. * **Team Leadership:** Lead, structure, and scale a global CSM team (currently 7 FTE), including playbooks, tooling, reporting, and coaching to support high-, low-, and tech-touch models. * **Partner Enablement:** Build frameworks to equip partners with the knowledge and tools to deliver consistent onboarding, service, and customer success. * **Retention & Expansion:** Own the customer lifecycle strategy, with focus on retention, renewals, and expansion of ARR, in close collaboration with Sales and Marketing. * **Cross-functional Collaboration:** Act as a strategic connector between customers and internal teams, channeling insights into the Product, Clinical, and Engineering roadmaps. * **Operational Visibility:** Define and track key metrics (e.g., install status, time-to-value, support escalations) to drive transparency, accountability, and continuous improvement. **Job Requirements:** To succeed in this role, you will need to bring a unique combination of skills, experience, and passion. You will have: * **5+ years of experience** in Customer Success or post-sales leadership experience * **Proven success** scaling CSM teams in a SaaS, MedTech, or HealthTech environment * **Demonstrated success** leading global teams and supporting international customer bases across regions and cultures * **Track record** of delivering measurable impact through NPS improvement, retention gains, and ARR growth * **Skilled** in building scalable processes, playbooks, and systems to support rapid growth * **Strong understanding** of enterprise and partner-led customer lifecycles * **Strategic thinker** with a hands-on, collaborative leadership style and operational discipline **Preferred Qualifications:** While not required, experience in the following areas would be a significant advantage: * **Experience** in digital mammography workflows and radiology IT environments * **Familiarity** with DICOM standards and clinical use of PACS, including setup, configuration, and troubleshooting in clinical settings * **Knowledge** of breast cancer screening or diagnostic imaging workflows * **Background** working with AI-enabled medical technologies or decision support tools **What We Offer:** As a member of our team, you can expect: * **Competitive compensation** and benefits package * **Opportunities** for professional growth and development * **Collaborative** and dynamic work environment * **Recognition** for your contributions and achievements * **Flexible** work arrangements to support your work-life balance **How to Apply:** If you are a motivated and results-driven leader with a passion for customer success, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through the link below. We look forward to hearing from you and exploring how you can contribute to our mission to improve health outcomes worldwide.