**Experienced Customer Service Agent – Insurance Policy Support and Retention (Remote)**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of millions? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark, a pioneering fintech startup revolutionizing the way people manage their cars. As an Experienced Customer Service Agent, you will play a vital role in supporting our existing customers, helping them navigate their insurance policies, and ensuring their needs are met with enthusiasm and care. **About blithequark** blithequark is America's first and only super app to radically simplify car ownership. We are redefining how people manage owning a car, one of their most expensive and time-consuming assets. Backed by artificial intelligence and machine learning, blithequark simplifies and automates owning and maintaining a car while providing personalized services for all car owners' needs. From car insurance and financing to maintenance and safety, blithequark does it all. We are the #1 rated and most downloaded app in our category with a 4.7-star rating in the App Store. We have more than 5 million customers — and we're just getting started. blithequark was founded in 2017 by serial entrepreneurs and has raised more than $240 million in financing. **Join Our Team** At blithequark, we're passionate about building a revolutionary product that's disrupting a massive market. We're a team of curious, egoless people who love solving real-world problems. If you're looking for a challenging and rewarding role where you can make a measurable difference, we invite you to join us. **Key Responsibilities** As an Experienced Customer Service Agent, you will be responsible for: * Responding to inbound calls from existing customers to address their questions and concerns regarding their insurance policies * Processing service requests such as adding/removing vehicles and drivers, adding lienholder information, sending policy documents, and more * Helping customers with questions they have regarding existing insurance policies in relation to coverages or policy benefits * Working to retain Jerry policyholders by actively finding solutions for customers who are at risk of cancellation * Collaborating with our leadership team to develop and implement strategies to improve customer satisfaction and retention **Who We're Looking For** We're seeking a highly motivated and customer-focused individual who is passionate about delivering exceptional experiences. If you have: * Excellent communication and interpersonal skills * Ability to multitask and manage multiple competing priorities * Experience in customer service, preferably in the insurance industry * Strong problem-solving skills and a willingness to learn and adapt * A positive and empathetic attitude, with a focus on building strong relationships with customers **Compensation and Perks** We offer a competitive hourly wage of $18.00 - 21.00, as well as: * Paid training and ongoing mentorship from our leadership team * Medical, dental, vision insurance, and 401K match * Ability to work remotely (we provide work equipment) * Ongoing training and development opportunities to help you grow in your career * An outstanding portfolio of insurance carriers and products, with over 55 carriers to choose from **Why Join blithequark?** At blithequark, we're committed to creating a workplace culture that's inclusive, supportive, and empowering. We believe in: * Empowering our employees to take ownership of their work and make a meaningful impact * Fostering a culture of innovation, creativity, and continuous learning * Providing opportunities for growth and development, both personally and professionally * Celebrating our diversity and promoting a culture of inclusion and respect **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of millions, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is proud to be an Equal Employment Opportunity employer. We prohibit discrimination based on race, religion, color, national origin, sex, pregnancy, reproductive health decisions or related medical conditions, sexual orientation, gender identity, gender expression, age, veteran status, disability, genetic information, or other characteristics protected by applicable local, state or federal laws. **Accommodations for Individuals with Disabilities** blithequark is committed to providing reasonable accommodations for individuals with disabilities in our job application process. If you need assistance or an accommodation due to a disability, please contact us at [[email protected]](mailto:[email protected]).