Strategic Customer Success Manager for High-Value Accounts in EMEA Region - Driving Business Growth through Customer-Centric Solutions at blithequark

Introduction to blithequark blithequark is revolutionizing the way companies approach product development by providing a user research platform that empowers businesses to build the right products faster. In today's fast-paced, AI-driven world, understanding user needs and preferences is crucial for success. blithequark's innovative solution makes research accessible, intuitive, and fast, enabling product teams to make informed decisions and drive business growth. As a leader in the industry, blithequark has been recognized as the #1 user research platform in UX Tools' Design Tools Survey. With a strong presence in industries like B2B SaaS, e-commerce, financial services, retail, and automotive, blithequark supports world-class customers such as Uber, Amazon, Atlassian, and Anthropic. Our global remote workforce is driven by a set of core values that prioritize collaboration, innovation, and customer satisfaction. About the Role We are seeking an experienced Strategic Customer Success Manager to join our team in the EMEA region. As a Strategic Customer Success Manager, you will be responsible for building deep, trusted relationships with a portfolio of high-value, strategic customers. Your primary objective will be to drive adoption, retention, and advocacy for blithequark's solutions, ensuring that our customers achieve measurable outcomes and business growth. This role is open exclusively to candidates based in the United Kingdom and Portugal. Due to the nature of our work and collaboration requirements, applications from other locations will not be considered. Key Responsibilities Strategic Account Management: Develop and execute customized strategies to drive value and achieve measurable outcomes for high-value customers. Adoption & Engagement: Champion the adoption of blithequark's solutions, identifying opportunities for growth and recommending tailored use cases aligned with customer needs and strategic priorities. Strategic Guidance: Act as a consultant and thought partner to C-level executives and key stakeholders, providing insights that elevate research practices and demonstrate the impact of blithequark's solutions on business goals. Business Reviews: Conduct regular, impactful Business Reviews to articulate ROI, deliver insights, and strengthen alignment with customer leadership and budget owners. Customer Advocacy: Serve as the voice of the customer within blithequark, providing actionable feedback to product, sales, marketing, and support teams to continuously improve our offerings and align with customer needs. Problem-Solving: Proactively identify challenges and provide creative, scalable solutions to ensure customer success, leveraging internal resources and cross-functional collaboration. Renewal & Expansion: Partner with Account Executives and Account Managers to ensure renewals and identify expansion opportunities, contributing to customer retention and revenue growth. Cross-Functional Collaboration: Work closely with Sales, Product, Marketing, and Research Partner teams to deliver a cohesive, high-impact customer experience that reinforces blithequark's value proposition. Essential Qualifications To be successful in this role, you will need: Strategic Customer Success Experience: Minimum 5 years in a customer-facing role (e.g., customer success, strategic account management, or consulting) in a SaaS B2B environment, with a proven track record of driving adoption, retention, and advocacy for strategic accounts. Executive Presence: Confidence and expertise in engaging with senior leadership, including C-level executives and decision-makers, to deliver impactful presentations, business reviews, and strategic guidance. Analytical Mindset: Strong ability to analyze customer data and deliver actionable insights that drive adoption, mitigate risk, and highlight growth opportunities. Adaptability: Thrive in a fast-paced, ever-evolving environment, and embrace innovation as you help customers navigate blithequark's solutions and industry changes. CS Tool Proficiency: Hands-on experience with customer success platforms like Gainsight, ChurnZero, Salesforce, Catalyst, or similar tools. Preferred Qualifications Bonus points if you have: Languages: Business fluency in Spanish or Portuguese. Research Expertise: Certification in Google's Conduct UX Research and Test Early Concepts (Coursera) or equivalent experience in user research methodologies, UX principles, and leveraging insights to drive strategy. Goals and Objectives As a Strategic Customer Success Manager, you will contribute to or own the following goals: Customer Health: Proactively monitor and maintain strong customer relationships and satisfaction levels. Net Dollar Retention (NDR): Drive revenue growth through renewals and expansion opportunities. Customer Advocacy: Elevate customer success stories, contributing to referenceable accounts and testimonials. Active Usage: Promote consistent usage and expansion of blithequark's solutions to ensure alignment with customer objectives. Work Environment and Culture At blithequark, we are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we'd still love to hear from you. We operate a global remote workforce, and our team members are located in various parts of the world. We prioritize flexibility, autonomy, and work-life balance, offering flexible time off, remote work setup funds, and a range of benefits that support your well-being and professional development. Compensation, Perks, and Benefits blithequark values transparency and approaches compensation equitably across the world. We regularly check our salary ranges against other venture-backed companies to ensure that our compensation packages are competitive and fair. Our benefits include: Health insurance with international coverage, vision, and dental Free access to proper mental health care, unlimited virtual therapy sessions, and 24/7 access to resources Life and Disability Insurance Flexible time off Meaningful equity Company retreats, fully paid for by blithequark New MacBook (laptop), paid for by blithequark Paid Family leave: 16 weeks for birth or adoptive parents $500/month to be used for dependent health insurance coverage or other benefits $1,500 remote work setup fund Flexible work schedule where you manage your own working hours Monthly Bonus.ly points that can be cashed out for gift cards and more Virtual social engagements and team-building activities SWAG and other fun perks Conclusion If you are a motivated and experienced customer success professional looking to join a dynamic and innovative company, we encourage you to apply for this exciting opportunity. As a Strategic Customer Success Manager at blithequark, you will have the chance to make a significant impact on our customers' businesses and contribute to the growth and success of our company. Don't miss out on this opportunity to join a talented team of professionals who are passionate about delivering exceptional customer experiences and driving business growth through customer-centric solutions. Apply now to become a part of the blithequark team and help us revolutionize the way companies approach product development.