**Experienced Customer Success Engineer – Observability and Data Pipeline Transformation**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth through innovative data solutions? Do you thrive in a dynamic, remote-first environment where collaboration, creativity, and technical expertise come together to solve complex problems? If so, we invite you to join blithequark, a pioneering company that's revolutionizing the way organizations harness the power of data to achieve their goals. At blithequark, we're not just looking for a Customer Success Engineer – we're seeking a trusted advisor, a technical expert, and a passionate advocate for our customers' success. As a key member of our team, you'll play a critical role in helping our clients unlock the full potential of their data, drive business outcomes, and achieve their strategic objectives. **Why You'll Love This Role** As a Customer Success Engineer at blithequark, you'll have the opportunity to work with some of the most demanding industries and biggest names in the business. You'll be responsible for: * Acting as a trusted advisor for our customers, driving the entire Customer Success lifecycle from onboarding to expansion * Becoming the trusted blithequark expert as customers build out observability pipelines to transform data in their organization * Establishing and maintaining relationships with stakeholders and senior management to drive success plans and KPIs at our largest customers * Communicating effectively to our tech-savvy customers utilizing our customer success platform to automate our ability to respond using data-driven metrics * Driving continued and expanded value by expanding usage of existing use cases and identifying new use cases, teams, and data sources to reduce, enrich, and route data * Collaborating cross-functionally with the blithequark sales, marketing, product, experience, and engineering teams as the voice of the customer * Keeping our customers healthy in their customer journey with blithequark to realize value with their purchase and continue to grow as a customer * Inspiring, mentoring, and coaching team members as an integral piece of the Customer Experience organization **What We're Looking For** To succeed in this role, you'll need: * A minimum of 5 years of experience in a related function with direct customer advocacy and engagement experience in post-sales, with a passion for customer success and empathy for customer outcomes and value * A customer-first mindset with great communication and relationship management skills that can manage customer expectations through being empathetic and listening to our customers * A proven track record and experience working with large complex enterprises and developing relationships in a high-growth environment * Experience with Observability, Logs, Metrics, IT Operations, and Security, with a deep understanding of managing data pipelines through the entire data lifecycle * Proven ability to drive continuous product value by developing new use cases relating to reducing, reusing, enriching, and routing data to achieve customer outcomes * Quick learning skills with good technical and problem-solving skills * Administration of Data Engineering platforms (Splunk, Elastic, Datadog, Snowflake, etc.) * Solid technical understanding of managing customers through Customer Success Platforms such as GainSight or PlanHat * Working knowledge of major cloud providers (AWS, Azure, GCP) * Fluency in speaking and writing English * Willingness to travel as needed (up to 25%) * Experience working remotely * A willingness to bring your whole self to work, with a passion for diversity, equity, and inclusion **What We Offer** As a valued member of our team, you'll enjoy: * A competitive salary and benefits package * Opportunities for career growth and professional development * A dynamic, remote-first work environment that encourages collaboration, creativity, and innovation * A culture that values diversity, equity, and inclusion, with a commitment to creating a workplace where everyone feels welcome and empowered to succeed * Access to cutting-edge technology and tools, with opportunities to work on high-impact projects that drive business growth and customer success * A comprehensive onboarding program that sets you up for success from day one * Regular feedback, coaching, and mentoring to help you grow and develop in your role **How to Apply** If you're a motivated, customer-focused professional with a passion for data and a drive to succeed, we invite you to apply for this exciting opportunity. Please submit your resume, a cover letter, and any relevant work samples or references. We can't wait to hear from you! **About blithequark** blithequark is a pioneering company that's revolutionizing the way organizations harness the power of data to achieve their goals. With a focus on customer success, innovation, and collaboration, we're building a culture that values diversity, equity, and inclusion, and empowers our employees to bring their whole selves to work. Join us on our mission to transform the way the world works with data. **Learn More** To learn more about blithequark and our mission, please visit our website at [blithequark.io](http://blithequark.io). We're excited to connect with you and explore how you can join our team!