**Senior Scale Customer Success Manager - AMER**

Join blithequark, a leading innovator in the industry, as we revolutionize the way we approach customer success. As a Senior Scale Customer Success Manager, you will be a key player in driving growth, building strong relationships, and fostering long-term partnerships with our customers in the AMER region. This is an exceptional opportunity to join a dynamic team that values flexibility, innovation, and customer-centricity. **About blithequark** blithequark is a hyper-growth company that is disrupting the status quo in the industry. We are passionate about delivering exceptional customer experiences and empowering our customers to achieve their goals. Our flexible working policies and remote work options allow our team members to thrive in a work environment that is tailored to their needs. If you are a motivated and customer-focused professional looking for a new challenge, we invite you to join our team. **Job Summary** As a Senior Scale Customer Success Manager, you will be responsible for leading a medium-sized book of clients (40-60 customers) and driving growth through strategic account planning, relationship-building, and customer advocacy. You will work closely with cross-functional teams to deliver exceptional customer experiences, identify new business opportunities, and develop targeted solutions to meet customer needs. Your expertise in customer lifecycle management, customer retention, and churn mitigation will be essential in driving long-term partnerships and revenue growth. **Key Responsibilities** * Develop and execute strategic account plans to drive growth and revenue expansion * Build and maintain strong relationships with key stakeholders, including customers, sales teams, and product teams * Conduct regular business reviews and health checks to identify opportunities for improvement and growth * Collaborate with cross-functional teams to deliver exceptional customer experiences and resolve complex technical issues * Develop and implement targeted solutions to meet customer needs and drive customer satisfaction * Analyze customer data and market trends to identify new business opportunities and develop strategic plans * Provide coaching and guidance to junior team members to develop their skills and expertise * Stay up-to-date with industry trends and best practices in customer success and apply this knowledge to drive business growth **Requirements** * Strong expertise in the customer lifecycle, with particular emphasis on customer retention, churn mitigation, and onboarding * Proven track record of growing and developing customers, with a keen ability to understand client needs and suggest targeted solutions * Extensive knowledge of managing complex implementation/onboarding projects and working with a medium-sized book of clients (40-60 customers) * Excellent attention to detail and strong problem-solving skills * Strong passion for customer-centricity and a customer-first approach * Deep understanding of the different stakeholders in your book of business and how to address them in writing, speaking, and presenting * Writes and speaks fluent English * Bachelor's degree in Business Administration, Marketing, or a related field **Essential Qualifications** * 5+ years of experience in customer success, account management, or a related field * Proven track record of driving growth and revenue expansion through strategic account planning and customer advocacy * Strong expertise in customer lifecycle management, customer retention, and churn mitigation * Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and stakeholders * Strong analytical and problem-solving skills, with the ability to analyze customer data and market trends to identify new business opportunities **Preferred Qualifications** * Master's degree in Business Administration, Marketing, or a related field * Experience working in a fast-paced, hyper-growth environment * Strong knowledge of industry trends and best practices in customer success * Experience working with cross-functional teams to deliver exceptional customer experiences * Strong coaching and mentoring skills, with the ability to develop and guide junior team members **Skills and Competencies** * Strong customer-centricity and a customer-first approach * Excellent communication and interpersonal skills * Strong analytical and problem-solving skills * Ability to work in a fast-paced, dynamic environment * Strong attention to detail and organizational skills * Ability to build strong relationships with customers and stakeholders * Strong knowledge of industry trends and best practices in customer success **Career Growth Opportunities and Learning Benefits** * Opportunities for career growth and advancement in a dynamic and fast-paced environment * Access to training and development programs to enhance skills and expertise * Collaborative and supportive team environment that encourages learning and growth * Opportunities to work on high-impact projects and initiatives that drive business growth and revenue expansion * Flexible working policies and remote work options to support work-life balance **Work Environment and Company Culture** * blithequark is a remote-first company that values flexibility and work-life balance * Collaborative and supportive team environment that encourages learning and growth * Dynamic and fast-paced work environment that is driven by innovation and customer-centricity * Opportunities to work on high-impact projects and initiatives that drive business growth and revenue expansion * Flexible working policies and remote work options to support work-life balance **Compensation, Perks, and Benefits** * Competitive salary and bonus structure * Stock options and equity participation * Flexible paid time off and vacation policy * Flexible working hours and remote work options * Mental health support services and wellness programs * Home office budget and IT equipment * Budget for local in-person social events or co-working spaces * Learning budget and access to training and development programs **How to Apply** If you are a motivated and customer-focused professional looking for a new challenge, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, skills, and qualifications. We look forward to hearing from you!