**Senior Customer Success Manager – Network Security Solutions**

Are you a seasoned professional with a passion for delivering exceptional customer experiences and driving business growth through strategic partnerships? Do you have a deep understanding of network security and a proven track record of retaining and expanding customers through value selling? If so, we invite you to join blithequark as a Senior Customer Success Manager, where you will play a critical role in shaping the future of network security solutions and helping our customers achieve their goals. **About blithequark** blithequark is a leading provider of innovative network security solutions, dedicated to helping organizations protect their digital assets and stay ahead of emerging threats. With a strong focus on customer satisfaction and a commitment to excellence, we have built a reputation as a trusted partner in the industry. Our team is passionate about delivering exceptional results and making a meaningful impact on the lives of our customers. **Job Summary** As a Senior Customer Success Manager at blithequark, you will be responsible for managing commercial and technical relationships with our customers, ensuring complete satisfaction throughout the entire journey. You will work closely with our sales, marketing, and product teams to develop and execute strategies that drive customer retention and expansion. Your expertise in network security and technical elements of our solution will enable you to provide value-added services to our customers, helping them to achieve their goals and overcome complex challenges. **Key Responsibilities** * Manage commercial and technical relationships with customers, ensuring complete satisfaction throughout the entire journey * Develop and execute strategies to drive customer retention and expansion, leveraging your expertise in network security and technical elements of our solution * Collaborate with sales, marketing, and product teams to identify opportunities for growth and develop targeted solutions * Provide value-added services to customers, including technical support, training, and consulting * Conduct regular business reviews with customers to ensure alignment with their goals and objectives * Identify and address customer pain points, developing innovative solutions to drive customer satisfaction and loyalty * Develop and maintain relationships with key stakeholders, including C-level executives, IT leaders, and security professionals * Stay up-to-date with industry trends and emerging threats, applying this knowledge to drive customer success and business growth **Requirements** * 10+ years of prior work experience in similar positions (e.g. Customer Success Manager, Technical Account Manager, Sales Engineer) * In-depth knowledge of network security and expertise in the technical elements of our solution * Understanding of MDM, Cloud APIs, Strong Networking concepts, Network Architecture, Load Balancing Technologies, and SIEM * Excellent knowledge and prior experience selling network security technologies, including but not limited to: + Proxies + NG Firewalls + SSL/IPSec + SSO (SAML/OAuth/LDAP) + DLP and CASB gateways * Prior experience in early-stage startups and self-motivated * Excellent problem-solving skills, with the ability to collaborate and run sessions to come up with new, innovative ideas **Benefits** * Career advancement opportunities * Competitive salary and benefits package * Opportunity to work with a well-funded and innovative company * Collaborative and inclusive work environment * Professional development opportunities, including training and mentorship programs * Flexible work arrangements, including remote work options * Access to the latest technology and tools, enabling you to stay ahead of the curve in network security **What We Offer** At blithequark, we are committed to creating a work environment that is inclusive, supportive, and empowering. We believe in the importance of work-life balance and offer flexible work arrangements to enable our team members to achieve their goals and pursue their passions. Our company culture is built on a foundation of trust, respect, and open communication, and we are dedicated to fostering a sense of community and belonging among our team members. **How to Apply** If you are a motivated and results-driven professional with a passion for network security and customer success, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications, and we will be in touch to discuss this opportunity further. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives, and are dedicated to creating a work environment that is inclusive and respectful of all individuals. **Contact Us** If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.