**Experienced Full Stack Customer Support Engineer – Cybersecurity Solutions Implementation and Ongoing Technical Support**

Are you a technical expert with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Full Stack Customer Support Engineer. In this role, you will be the primary point of contact for our customers, providing top-notch technical support and guidance throughout the implementation and ongoing use of our cutting-edge cybersecurity solutions. **About blithequark** At blithequark, we are a pioneering force in the cybersecurity industry, dedicated to developing innovative solutions that empower humans and AI to collaborate in the fight against sophisticated cyber threats. Our team of cyber and security experts, passionate technologists, and experienced product builders comes from some of the largest national security, tech, cybersecurity, and data organizations on the planet. With over $38 million in funding from investors like General Catalyst and blithequark, we are poised to revolutionize the future of cybersecurity. **Role Summary** As a Full Stack Customer Support Engineer at blithequark, you will play a critical role in ensuring the success of our customers by providing exceptional technical support and guidance throughout the implementation and ongoing use of our cybersecurity solutions. Your expertise will be invaluable in troubleshooting complex issues, configuring integrations, and ensuring customers achieve their desired outcomes. Your ability to combine technical expertise with excellent communication skills will be key to maintaining high levels of customer satisfaction. **Key Responsibilities** * **Implementation Support:** + Assist customers during the implementation phase, ensuring successful deployment and configuration of our cybersecurity solutions. + Provide hands-on guidance for setting up integrations, including API configurations and custom workflows using Python scripts. + Act as a liaison between internal and customer teams to resolve technical challenges during onboarding. * **Ongoing Technical Support:** + Act as the first point of contact for customer technical issues, providing prompt and effective troubleshooting. + Diagnose and resolve complex technical problems related to our cybersecurity solutions as well as integrations with third-party tools. + Escalate unresolved issues to engineering or product teams and ensure timely resolution. + Guide customers on leveraging advanced features of our cybersecurity solutions to maximize customer value. * **Customer Relationship Management:** + Build strong, long-term relationships with customers by providing responsive and reliable support. + Educate customers on product features, updates, and best practices to maximize their value. + Proactively identify potential issues and work with customers to mitigate risks. * **Documentation & Knowledge Sharing:** + Create and update technical documentation, FAQs, and knowledge base articles to empower customers with self-service resources. + Share customer feedback and insights with internal teams to drive product improvements. **Qualifications** * Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent work experience). * 2+ years of experience in technical support, customer support, or a related role in the enterprise cybersecurity domain. * Strong understanding of cybersecurity technologies, including but not limited to SIEMs, Data Lakes, Endpoint Detection & Response, Threat Intel Platforms, Security Orchestration, and Automation. * Proficiency in Python for troubleshooting API integrations. * Familiarity with CRM tools like Salesforce for tracking support tickets and customer interactions. * Excellent problem-solving, communication, and interpersonal skills. **Preferred Skills** * Certifications such as CISSP, CEH, or similar. * Experience supporting cloud platforms like AWS, Azure, or Google Cloud. * Knowledge of ITIL practices and incident management. **What We Can Offer** * A competitive salary, bonus, and equity package. * 100% employer-paid, comprehensive health insurance including medical, dental, and vision for you and your family. * Unlimited PTO, with your manager’s approval. * Flexible work environment where you manage your workday. * A remote-first environment, with occasional travel to collaborate with customers, your team, and teammates from across the company in person. * 14 weeks of fully-paid parental leave. **Salary Range** $110,000-$115,000. This represents the typical salary range for this position based on experience, skills, and other factors. **Equal Opportunity Employer** blithequark is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. We encourage candidates from all backgrounds to apply, even if you don't feel like you're a perfect fit. If you're passionate about contributing to our mission, we'd love to hear from you! **How to Apply** If you're a motivated and technically skilled individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We look forward to hearing from you!