**Senior Customer Value Director - Maximizing Customer Value and Driving Business Growth**

Are you a seasoned professional with a passion for driving customer value and business growth? Do you thrive in a fast-paced, innovative environment where you can leverage your expertise to make a meaningful impact? Look no further than blithequark, a leading provider of cutting-edge technology solutions that empower businesses to achieve their goals. At blithequark, we're committed to delivering exceptional customer experiences that drive loyalty, retention, and revenue growth. As a Senior Customer Value Director, you'll play a critical role in maximizing customer value and ensuring that our customers achieve their desired outcomes with our products or services. This is a senior-level position that requires strategic planning, cross-functional collaboration, data analysis, and communication to drive customer satisfaction, loyalty, and revenue growth. **Why Join blithequark?** At blithequark, we're pioneers in innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Our collaborative culture is driven by transparency, openness, and a shared commitment to excellence. Join a company where your work has a global, measurable impact on our clients, the business, and each other. **The Impact of a Customer Value Director at blithequark** As a Customer Value Director, you'll be responsible for maximizing customer value and ensuring that customers achieve their desired outcomes with our products or services. This role involves strategic planning, cross-functional collaboration, data analysis, and communication to drive customer satisfaction, loyalty, and revenue growth. **Key Responsibilities:** * Represent the primary point of contact from blithequark to customers after customer go-live * Work with/coach customer teams to drive customer success strategies and achieve customer success goals * Provide communication to customers regarding blithequark, new product capabilities, and other critical information * Develop and drive value plans * Conduct scheduled customer check-ins * Drive periodic business/value reviews * Manage renewals * Monitor customer performance * Manage customer relationships * Establish role as trusted advisor * Coordinate blithequark internal resources as needed * Share best practices ideas, product information, and relevant blithequark news * Support/drive customer campaigns **What You'll Bring to blithequark:** * Strong P2P or S2C domain expertise * Strong background in customer/client management * Entrepreneurial attitude * Negotiation skills * Experience with demonstrated success in the following: + Managing client expectations + Developing and maintaining executive relationships and associated influencing strategies + Project management, including managing disparate, cross-functional, cross-enterprise project teams + Ability to have value-based conversations with business executives + Strong organizational and data analytic skills + Strong communication skills, including professional writing skills, verbal skills, and experience presenting to executive teams + Background in software and SaaS solutions a plus + Minimum bachelor's degree required; master's degree a plus **Career Growth Opportunities and Learning Benefits:** At blithequark, we're committed to helping our employees grow and develop their careers. As a Senior Customer Value Director, you'll have access to a range of training and development opportunities, including: * Regular coaching and feedback from experienced professionals * Opportunities to attend industry conferences and events * Access to online training platforms and resources * Mentorship programs to help you develop your skills and expertise **Work Environment and Company Culture:** At blithequark, we're proud of our collaborative and inclusive culture. Our office is a vibrant and dynamic space where you can connect with colleagues from diverse backgrounds and industries. We offer a range of benefits and perks, including: * Flexible work arrangements, including remote work options * Comprehensive health and wellness programs * Access to on-site fitness facilities and wellness programs * Professional development opportunities and training * Recognition and rewards programs to celebrate your achievements **Compensation, Perks, and Benefits:** The estimated pay range for this role is $136,000 - $184,000 + eligibility for commission with an estimated pay mix of 80/20. The starting salary for the successful candidate will be based on permissible, non-discriminatory factors such as skills, experience, and geographic location. **Equal Opportunity Employer:** blithequark is an equal opportunity employer and complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. **How to Apply:** If you're a motivated and results-driven professional with a passion for driving customer value and business growth, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We can't wait to hear from you!