**Customer Success Engineer – US: Unlocking Seamless Identity Security Experiences for Modern Enterprises**

Are you a highly motivated and technical individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our dynamic team at blithequark as a Customer Success Engineer, supporting customers in the USA. As a key member of our growing team, you will play a pivotal role in developing and leading the ongoing technical relationship with our customers, providing strategic guidance, and helping them achieve a successful implementation and use of our cutting-edge identity security platform. **About blithequark** blithequark is a leading provider of cloud-native SaaS solutions that integrate Vaultless Secrets Management with Certificate Lifecycle Management, Next Gen Privileged Access Management (Secure Remote Access), and Encryption Key Management to manage the lifecycle of all machine identities and secrets across all environments. With a strong presence in the industry, blithequark is trusted by Fortune 100 companies and industry leaders, redefining identity security for the modern enterprise. Our innovative platform is designed to prevent the #1 cause of breaches – compromised identities and secrets – and is backed by the world’s leading cybersecurity investors and global financial institutions. **Responsibilities:** As a Customer Success Engineer at blithequark, you will be responsible for delivering a smooth and successful onboarding experience to our new customers. Your key responsibilities will include: * Delivering a seamless onboarding experience to our new customers, ensuring they are up and running with our platform in no time * Providing thought leadership and support for the best customer experience, helping our customers get the most out of our platform * Accelerating adoption and expansion of our platform within our install base, identifying opportunities for growth and development * Providing customer support at times outside of normal business hours, ensuring our customers receive the support they need, whenever they need it * Learning our customers' business and challenges, developing best-of-breed solutions to address them, and creating added value for the customer as a trusted advisor **Requirements:** To succeed in this role, you will need: * 3+ years of experience in a technical customer-facing support role, such as Technical Account Manager, Customer Success Engineer, Professional Services, or a similar position * Proven experience working with Kubernetes, Docker, Linux – these are must-haves for this role * Proven experience working with one or more Cloud Service Providers (CSPs) such as AWS, Azure, or GCP – these are must-haves for this role * Past experience that combines sales orientation and technical skillset – we're looking for someone who can balance business acumen with technical expertise * Exceptional communication skills – you'll be working closely with customers, so strong communication is essential **Advantage:** While the above requirements are must-haves, we're also looking for individuals with the following advantages: * Knowledge in CI/CD, IaC, and Config-Management tools – if you have experience with these, you'll be well-positioned to succeed in this role * Experience working in the Cyber Security or DevOps domains – we're looking for individuals with a strong background in these areas * Security knowledge domains: Identity Management (IDM), Identity Providers (i.e Okta, Ping), Certificate Management (CMS), Public Key Infrastructure (PKI), Encryption Key Management System (KMS), Privileged Access Management (PAM), Hardware Security Modules (HSM) and Zero-Trust Access (ZTA) – if you have experience in these areas, you'll be well-positioned to succeed in this role * Experience in Scripting/programming – we're looking for individuals with strong technical skills **What We Offer:** As a Customer Success Engineer at blithequark, you'll enjoy a competitive compensation package, including: * Base salary: $140K-$160K * Commission * Company Stock Options * Benefits The compensation package depends on experience, so we encourage you to apply and discuss your qualifications with us. **Why Join blithequark?** At blithequark, we're passionate about delivering exceptional customer experiences and helping our customers achieve a successful implementation and use of our platform. We're a dynamic team that values innovation, collaboration, and continuous learning. If you're looking for a challenging and rewarding role that will help you grow both personally and professionally, we invite you to join our team. **How to Apply:** If you're a motivated and technical individual with a passion for delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!