**Customer Service Representative – Division of Extended Studies at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two interactions are ever the same? If so, we invite you to join our team at blithequark's Division of Extended Studies as a Customer Service Representative! **About blithequark's Division of Extended Studies** blithequark's Division of Extended Studies (DES) is a self-supporting unit that operates year-round, with a budget of $47 million annually in primarily fee income. Our team of over 200 career employees, including academic, management, staff, and executive positions, work together to provide a wide range of services to students, faculty, and the community. From online learning platforms to e-commerce operations, we strive to create a rich and diverse environment that fosters growth and success. **About the Role** As a Customer Service Representative at blithequark's Division of Extended Studies, you will be the face of our organization, providing exceptional customer service to students, faculty, and the general public. You will be responsible for: * Providing information about courses, certificate programs, and academic departments * Registering students via telephone, fax, email, and in person * Processing transcript requests, course description requests, certificate audits, and managing wait lists * Resolving failed web enrollments (WEA) and other student services duties in a timely manner * Preparing appropriate forms and solving enrollment discrepancies * Providing general information to students regarding certificate completion, Concurrent Enrollment, UCSD Student Grant Program, My Extension student portal, veterans benefits, financial assistance, Workforce program, and disabled student services * Collaborating with DES' technical groups on Tax Relief Act requirements and preparing 1098t's for students as needed * Serving as a key holder, responsible for opening and/or closing the site **Essential Qualifications** * Demonstrated ability to advise students and the general public regarding academic programs, policies, and procedures * Demonstrated ability to accurately record and monitor expenses and funds and handle cash according to strict policies * Demonstrated experience providing work direction and training to lower-level employees * Demonstrated ability to process a large volume of documents rapidly and accurately with close attention to detail * Skill in project management to organize and prioritize work assignments to meet all site objectives * Knowledge of standard office equipment and basic computer hardware, and proven working knowledge of computer software, including Word and Excel * Demonstrated ability to professionally handle stressful and difficult situations, and proven sensitivity to customers' needs and concerns * Proven ability to interpret established policies and administrative regulations, and make independent decisions to initiate action and follow-through * Proven work experience conveying information in a clear and effective manner both in written and oral format * Excellent communication skills, both oral and written, including experience in dealing with the public with diplomacy, tact, and flexibility with a diverse customer base * Demonstrated experience in establishing and maintaining effective working and reporting relationships with a wide variety of people, departments, businesses, and associations * Demonstrated work experience showing responsibility for tracking, managing, and maintaining confidentiality of financial, personal, and academic records * Ability to multi-task, work in a fast-paced environment, and meet deadlines with frequent interruptions * Ability to operate office equipment: 10-key calculator, copy machines, printers, PC computers, and facsimile machine * Ability to proofread numerical and alpha characters with keen attention to detail * Demonstrated strong data-entry skills **Preferred Qualifications** * Experience working in a higher education setting * Familiarity with UC San Diego's policies and procedures * Experience working with diverse populations and communities * Bilingual or multilingual skills **Work Environment and Culture** As a Customer Service Representative at blithequark's Division of Extended Studies, you will be working in a dynamic and fast-paced environment where no two interactions are ever the same. You will be part of a team that values diversity, equity, and inclusion, and is committed to creating a rich and diverse environment that fosters growth and success. **Compensation and Benefits** * Hourly rate: $24.67 - $26.27 * Annual salary range: $33,900 - $72,996 (prorated if appointment percentage is less than 100%) * Comprehensive benefits package, including medical, dental, and vision insurance * Retirement plan with employer match * Paid time off and holidays * Opportunities for professional growth and development **How to Apply** If you are a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity! Please submit your application, including your resume and cover letter, to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a rich and diverse environment that fosters growth and success. **Accommodations** blithequark is committed to providing reasonable accommodations to applicants with disabilities. If you require accommodations during the application process, please contact [insert contact information]. **Background Check** This position requires a background check due to handling of money.