**Senior New Business Customer Contact Representative – Life and Annuity Insurance Expertise**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two calls are ever the same? If so, we invite you to join our dynamic team at blithequark as a Senior New Business Customer Contact Representative. In this role, you will be the face of our company, providing top-notch support to our customers and helping them navigate the complexities of Life and Annuity insurance. **About blithequark** At blithequark, we're dedicated to helping individuals and families achieve their financial goals through our innovative insurance solutions. With a rich history dating back to 1959, we've established ourselves as a national Top Workplace and a proud equal opportunity employer. Our team members are empowered, collaborative, dynamic, and authentic – values that we believe are essential to building a great place to work. **Job Summary** As a Senior New Business Customer Contact Representative, you will be responsible for managing a large volume of inbound calls in a timely manner, providing accurate information to phone inquiries regarding Life and Annuity new business. You will assist our New Business Customer Contact Center Representatives in research, review, and resolution of complex customer issues. Your exceptional communication skills, attention to detail, and ability to work under pressure will make you an invaluable asset to our team. **Key Responsibilities** * Professionally handle incoming calls and ensure that inquiries and issues are resolved promptly, thoroughly, and efficiently. * Efficiently research and document call reason and resolution, with focus on privacy regulations, processes, and procedures. * Handle inquiries in the best interest of the customer and company. * Assist in handling complex customer issues and escalations. * Act as a peer mentor to new hires and less tenured representatives. * Provide quality service and support to a variety of areas, including Financial Advisors, Policy Holders, and Internal Business Partners. * Perform some administrative tasks and duties. * Serve as a back-up in team lead's absence, handling queue monitoring and more escalated situations. **Experience and Education Requirements** * High School degree. * 3+ years of experience in customer service or call center, preferably in the insurance or financial services industry with a focus on customer service, documentation, and/or processing. **Knowledge, Skills & Abilities** * Demonstrates a high-level understanding of how blithequark is structured and the products/service offerings within respective coverage areas. * Maintains effectiveness in a changing internal environment, such as assignment to a new role or functional group. * Handles customer questions and concerns in a timely and professional manner. * Demonstrates an awareness of workloads, assists team members regardless of who owns the task. * Displays a strong skillset to frame messages to audiences appropriately with limited coaching and guidance. * Displays expert awareness of new techniques, methods, and practices. * Demonstrates a high-level awareness and understanding of digital techniques, methods, and tools used at blithequark. * Interacts with customers appropriately on an as-needed basis. * Handles complex cases towards resolution. * Asks thoughtful questions to understand business objectives or desired outcomes. * Displays an ability to work through customer situations independently. * Demonstrates the ability to self-organize, set priorities, and manage workload. * Demonstrates a high-level understanding of how the current job fits into the organizational vision. * Demonstrates a heightened awareness of workload and shares updates on availability with manager. * Understands and actively works to improve basic processes and systems. * Understands advanced data concepts. * Accepts and owns assigned project tasks; understands impact within the team or organization. * Understands expectations for interaction with vendors. * Contributes to deliverables by executing work and providing team members with appropriate status updates. * Demonstrates risk awareness and understands risk mitigation strategies. **Other Requirements** * Perform other functions, duties, and projects as assigned. * Regular and punctual attendance. * Some travel may be required (less than 10%). **Work Environments** At blithequark, we believe in an employee-centric flexible environment, which is why we offer the ability for in-office, hybrid, and remote work arrangements. During the hiring process, you'll work with your leader to decide what works best for your role. **Benefits and Perks** As a Senior New Business Customer Contact Representative at blithequark, you can expect: * Competitive salary and benefits package. * Opportunities for career growth and professional development. * Collaborative and dynamic work environment. * Flexible work arrangements to suit your needs. * Recognition and rewards for outstanding performance. * Access to cutting-edge technology and tools. * Opportunities to work with a national Top Workplace and a proud equal opportunity employer. **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Notice for all Applicants who are California residents under the California Privacy Rights Act** Please click here to review the policy. **Originally posted on Himalayas** Apply To this Job