**Principal Technical Program Manager, blithequark Customer Service**

Are you ready to join the world's leading e-commerce company, blithequark, and be part of a dynamic team that's revolutionizing the way customers interact with the company? As a Principal Technical Program Manager on the Contact Handling Experience (CHEX) team, you'll have the opportunity to innovate using cutting-edge engineering, massive data, and machine learning algorithms to create exceptional service experiences for customers worldwide. **About blithequark Customer Service** blithequark's Customer Service team is dedicated to providing the best possible experience for customers across the globe. With a diverse, cross-disciplinary team of builders, we're rapidly innovating in advanced user experience research, machine learning, security, and distributed systems to help customers solve problems faster, more easily, and in their preferred way of interacting with blithequark. Our team integrates with various departments across the company, and we're the experts in using technology to create exceptional service experiences for customers. **The CHEX Team: Where Innovation Meets Excellence** The Contact Handling Experience (CHEX) team is a hub of innovation, where we're redefining the customer service experience through advanced research, machine learning, and technology. Our vision is to build tools that empower our customer service agents to deliver Earth's most customer-centric service. We're passionate about creating unique products that safely support our agents in their work, and we're committed to driving Security, Operational Excellence, and User Experience to new heights. **A Day in the Life of a Principal Technical Program Manager** As a Principal Technical Program Manager on the CHEX team, you'll be responsible for managing large, cross-functional programs that support Customer Service Operations worldwide. You'll drive large cross-team projects that span multiple technology and operational teams, anticipating bottlenecks, escalating effectively, making trade-offs, and balancing business needs against technical constraints. **Key Responsibilities:** • End-to-end ownership of cross-functional projects, including resource planning and project execution • Definition and execution of strategic technical initiatives aimed at improving delivery efficiency and driving 3-year action plan tech discussions • Hands-on delivery of critical tech initiatives, managing all aspects of the project, such as project planning, clarity of tech requirements, risk management, and implementation planning • Technical problem-solving on the team, identifying innovative solutions to project deadlocks and resolving issues and constraints through consensus and sound judgment • Making project decisions and achieving tactical goals while retaining a strategic focus • Working closely with development teams and playing a leadership role in product architecture and design • Owning communication/reportage on mission-critical projects, SVP/VP level goals **What We're Looking For:** • 12+ years of working directly with engineering teams experience • 7+ years of technical product or program management experience • 5+ years of software development experience • Experience managing programs across cross-functional teams, building processes and coordinating release schedules **Preferred Qualifications:** • 8+ years of hands-on work managing complex technology projects experience • Experience managing projects across cross-functional teams, building sustainable processes and coordinating release schedules **Why Join blithequark?** • Competitive compensation package, including a base pay range of $159,300/year to $275,300/year, depending on location and experience • Comprehensive benefits, including medical, dental, and vision coverage, maternity and parental leave options, paid time off, and a 401(k) plan • Opportunity to work with a diverse, cross-disciplinary team of builders who are passionate about creating exceptional service experiences for customers • Collaborative and inclusive work environment that empowers employees to deliver the best results for customers • Career growth opportunities and learning benefits, including training and development programs, mentorship, and networking opportunities **How to Apply:** If you're passionate about this role and want to make an impact on a global scale, please apply via our internal or external career site. We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating an inclusive culture that empowers employees to deliver the best results for customers. **About blithequark's Inclusive Culture:** blithequark is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers employees to deliver the best results for customers, and we're committed to creating a workplace that's welcoming and inclusive for all employees. **Accommodations for Employees with Disabilities:** If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner. **Total Compensation Package:** blithequark is a total compensation company, and our compensation package includes a full range of medical, financial, and/or other benefits, in addition to a competitive base pay and equity. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. **Apply Now:** Don't miss this opportunity to join the world's leading e-commerce company and be part of a dynamic team that's revolutionizing the way customers interact with blithequark. Apply now to become a Principal Technical Program Manager on the Contact Handling Experience (CHEX) team. Benefits and Perks At blithequark, we offer a comprehensive benefits package that includes: Medical, Dental, and Vision Coverage Maternity and Parental Leave Options Paid Time Off (PTO) 401(k) Plan Work Environment and Culture Our work environment is collaborative and inclusive, with a focus on delivering exceptional service experiences for customers. We're committed to creating a workplace that's welcoming and inclusive for all employees, and we're passionate about creating a culture that empowers employees to deliver the best results for customers. Career Growth Opportunities and Learning Benefits At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, mentorship, and networking opportunities to help our employees succeed. Compensation and Perks Our compensation package includes a competitive base pay, equity, and a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. How to Apply If you're passionate about this role and want to make an impact on a global scale, please apply via our internal or external career site. We're an equal opportunity employer and welcome applications from diverse candidates.