Revolutionizing Customer Experience in the Tire Industry
At blithequark, we're on a mission to transform the tire replacement experience through cutting-edge technology and a customer-centric approach. As a leader in the B2B tech platform space, we're seeking a highly skilled and motivated Chat Support Specialist to join our remote team. If you're passionate about delivering exceptional customer service, have a knack for sales, and thrive in a fast-paced environment, we want to hear from you.
About the Role
As a Chat Support Specialist at blithequark, you'll be the face of our company, interacting with customers through live chat sessions, providing expert tire knowledge, and resolving issues with a polite, clear, and concise demeanor. Your primary goal will be to create strong communication pathways between blithequark and its customers, driving sales, and ensuring 100% customer satisfaction.
Key Responsibilities
- Respond to inbound sales leads from current and potential customers, providing superior tire knowledge and technical assistance to finalize and close sales.
- Proactively make outbound contacts to current and potential customers to identify opportunities to increase tire sale revenues.
- Meet or exceed individual and department KPIs and performance goals by uncovering customer needs and offering exceptional sales and service.
- Handle inbound live chat sessions from online customers, verifying customer account information and order details.
- Process online orders, returns, replacements, adjustments, warranties, and installations, ensuring seamless customer experiences.
- Track deliveries, installation, inventory, pricing, and ensure all customer needs are met.
- Manage customer issues, ensuring 100% customer satisfaction through telephone and email follow-up.
- Understand and resolve customer questions, concerns, issues, and needs, maintaining positive relationships post-order.
- Collaborate with sales, marketing, operations, and business-to-business departments to ensure a smooth process and customer satisfaction.
Essential Qualifications
To succeed in this role, you'll need:
- A minimum of 1 year of contact center experience with at least 6 months of chat and sales experience.
- Experience with inbound and outbound product and service sales.
- Demonstrated ability to navigate computer programs, chat applications, and systems that support contact center initiatives.
- A high school diploma/GED or equivalent; an associate's or bachelor's degree is preferred.
- Proven customer service skills, with the ability to adapt to flexible work schedules and shifts.
- Clear and concise written and oral communication skills, with the ability to address customer needs effectively.
- Technical savvy and ability to learn and navigate computer systems quickly.
- Ability to build and develop open, honest, and friendly rapport with customers to resolve challenges.
Preferred Qualifications
While not required, the following skills and experiences are highly valued:
- Bilingual skills, with the ability to fluently speak and write in Spanish.
- Prior experience in the tire or automotive industry.
- Experience working in a remote environment.
What We Offer
At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and innovation. As a Chat Support Specialist, you can expect:
- A competitive compensation package, primarily paid on a highly incentivized commission structure, with a starting compensation of $19.50/hour.
- Opportunities for career growth and professional development in a rapidly expanding company.
- A remote-first workplace with flexible scheduling to accommodate different time zones and work styles.
- A collaborative and dynamic culture that encourages creativity, curiosity, and forward thinking.
- Access to cutting-edge technology and tools to support your success.
- A closed Thanksgiving Day and Christmas Day, with a holiday blackout period from November 24th to December 31st.
Work Environment and Physical Effort
As a remote Chat Support Specialist, you'll work from the comfort of your own home, with the flexibility to create a workspace that suits your needs. However, you'll need to be able to:
- Sit for long periods of time, with minimal breaks.
- Talk through the computer for many meetings and one-to-one conversations.
- Continuously view a computer monitor and perform data entry tasks.
- Travel as necessary (<10%).
Join Our Team
If you're a motivated and customer-focused individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity at blithequark. As an Equal Employment Opportunity (EEO) employer, we welcome candidates from diverse backgrounds and perspectives. Don't miss your chance to be part of a revolutionary company that's redefining the tire replacement industry.
Apply now and take the first step towards a rewarding career with blithequark!
Apply Now
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