Join our team as a Customer Support Specialist - Voice and Chat and enjoy a flexible, hybrid remote work arrangement! We're seeking a highly skilled and customer-focused professional to provide top-notch support to our clients via voice calls and chat. As a Customer Support Specialist, you will play a critical role in driving customer satisfaction and loyalty.
Key Responsibilities:
- Respond to customer inquiries and complaints via voice calls and chat in a prompt, courteous, and professional manner.
- Troubleshoot technical issues and escalate complex problems to the relevant department.
- Maintain accurate records of all client interactions and transactions.
- Collaborate with the customer support team to ensure timely and efficient issue resolution.
- Identify opportunities to improve the customer experience and communicate these to the team.
Requirements:
- Native speaker level proficiency in Filipino and English.
- Bachelor's degree in a related field (e.g., business, marketing, communication).
- At least 2 years of experience in a customer support role.
- Excellent communication skills, both written and verbal.
- Ability to work under pressure in a fast-paced environment.
- Strong problem-solving skills and attention to detail.
- Experience using customer support software (e.g., Gorgias, etc.).
What We Offer:
- Competitive salary and benefits package.
- Independent Contractor Agreement.
- Quarterly and monthly performance bonuses.
- Health insurance reimbursement.
- WFH upgrade allowance.
- 15 days paid time-off.
- 6 company-wide holidays and 6 country holidays.
- 100% fully remote work arrangement.
Take the Next Step:
Are you ready to join our team and become a vital part of our success story? Apply Now and let's discuss how you can make a difference in our organization.
Apply Now