USAA is dedicated to empowering its members to achieve financial security through competitive products and exceptional service. The Business Insurance Agent - Intermediate will advise business owners on insurance and risk management, utilizing a comprehensive suite of Commercial Insurance Products to meet the unique needs of members and non-members.
Responsibilities
- Utilizes a consultative approach to determine customer needs, build rapport, and provide solutions (composed of a la cart combinations of various products and services) based on current products and service offerings
- Builds and maintains relationships between members and nonmembers and insurance carriers, exercising technical knowledge effectively and communicating solutions
- Utilizes understanding of compliance and insurance standards and Agency Management Systems to limit agency Errors & Omissions (E&O) exposure through proper documentation
- Classifies member’s and/or non-members business and provide accurate risk management and risk mitigation solutions
- Facilitates account reviews, by leveraging the carrier renewal cycle, and understanding the members’ and nonmembers’ risk profile to provide consultative advice and appropriately address and mitigate the risk
- Researches industry trends and evolving regulatory environment (state and national), improving understanding of important technical/financial issues
- Utilizes Intermediate knowledge of Agency Management Systems/Customer Relations Management (CRM) & multiple carrier Platforms to operate comfortably at an advanced level to appropriately select product and carrier offerings
- Leverages intermediate knowledge of Carrier guidelines and processes to partner and negotiate with underwriters on endorsements, renewal questions, and remarkets for underwriting determination (approval or declination)
- Leverages intermediate understanding of calculating Insurance to Value (ITV) on a wide range of property types and structures including geographic differences and capture custom or unique features within the properties and provide appropriate details to determine accurate replacement values
- Provides select account service for member’s and nonmember’s including policy changes, certificates, endorsements, renewals, non-renewals and remarkets, cancellations, reinstatements, and record updates within agency systems
- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures
Skills
- High School Diploma or General Equivalency Diploma
- 1 year of insurance sales and service experience and/or experience working in a high value, commercial insurance agency or broker setting
- Valid Property and Casualty insurance license for home state and/or ability to obtain home state and multistate license within 90 days
- 2 or more years of Commercial Lines Insurance experience writing new business. (Not including renewals and/or servicing)
- 2 or more years working experience quoting and binding directly with the insured
- Experience with Agency Management Systems and/or Salesforce
- Experience working in a Commercial Lines multiple carrier environment
- Experience writing Commercial lines in multiple states
- Experience working in a call center environment
- Active P&C General Lines License for home state
Benefits
- Comprehensive medical, dental and vision plans
- 401(k)
- Pension
- Life insurance
- Parental benefits
- Adoption assistance
- Paid time off program with paid holidays plus 16 paid volunteer hours
- Various wellness programs
- Career path planning and continuing education
Company Overview
USAA is a financial services company. It was founded in 1922, and is headquartered in San Antonio, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.usaa.com.
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