At CVS Health, we are driven by a single, clear purpose: to bring our heart to every moment of your health. This purpose is the foundation of our commitment to delivering enhanced human-centric health care for a rapidly changing world. Our brand, with heart at its center, sends a personal message that how we deliver our services is just as important as what we deliver. We strive to promote and sustain a culture of diversity, inclusion, and belonging every day, and we are an affirmative action employer, as well as an equal opportunity employer.
Our Heart At Work Behaviors support our purpose and empower everyone who works at CVS Health to feel valued by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable. We want our employees to be passionate about their work and to demonstrate compassionate, genuine care for patients and customers.
We are seeking an experienced Customer Service Representative to join our Specialty Mail Order Pharmacy team. As a Pharmacy Service Representative, you will provide telephone support to patients receiving life-sustaining specialty drug therapy. You will be responsible for the overall coordination and processing of new patient medication orders and reorders, which includes verifying and revitalizing benefits. You will also help our patients with translating and entering in new or refill prescriptions into the pharmacy information system, communicating and collecting copay amounts, obtaining authorizations, and working with insurance companies, healthcare providers, and/or internal teams to screen, identify, resolve, and defer orders that have accounts receivable or clinical issues.
The schedule for this role is Monday through Friday, 11 AM - 7:30 PM EST. You will work remotely and must have a dedicated workspace that meets our company's requirements. You will be required to have a reliable computer, internet connection, and phone line, as well as a quiet and distraction-free workspace.
Our application process is simple and straightforward. To apply, follow these steps:
To be successful in this role, you must have:
While not required, the following qualifications are preferred:
To be successful in this role, you must possess the following skills and competencies:
At CVS Health, we are committed to the growth and development of our employees. We offer a range of training and development programs, including online courses, workshops, and conferences. We also offer opportunities for career advancement and professional growth, including promotions, transfers, and new job opportunities.
Our company culture is built on a foundation of diversity, inclusion, and belonging. We strive to create a work environment that is welcoming, inclusive, and respectful of all employees. We offer a range of employee benefits, including medical, dental, and vision insurance, 401(k) retirement savings plan, and employee stock purchase plan. We also offer numerous well-being programs, education assistance, and free development courses.
The typical pay range for this role is $22.00 - $36.00 per hour. In addition to your compensation, you will enjoy a range of benefits, including:
If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative for our Specialty Mail Order Pharmacy, you will have the opportunity to make a positive impact on the lives of our patients and customers. Apply now to join our team and take the first step towards a rewarding and challenging career with CVS Health.
Apply now and join our team of dedicated and compassionate professionals who are committed to delivering exceptional customer service and making a positive impact on the lives of our patients and customers.
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