**Job Title:** Experienced QA & Customer Support Coordinator – Retail Operations at blithequark

**Job Description:** About blithequark blithequark is a leading innovator in the retail industry, dedicated to delivering exceptional customer experiences and driving business growth through cutting-edge technology and strategic partnerships. With a strong focus on quality, innovation, and customer satisfaction, blithequark continues to expand its global presence and lead the way in the retail sector. Role Description We are seeking an experienced QA & Customer Support Coordinator to join our team in Tustin, CA. This is a full-time, on-site position that combines customer support, logistics coordination, and quality control to maintain product reliability and enhance overall customer satisfaction. As a QA & Customer Support Coordinator, you will play a critical role in ensuring timely and accurate responses to customer inquiries, managing order and inventory operations, and facilitating communication across internal teams. Key Responsibilities Coordinate customer support initiatives to ensure timely and accurate responses to inquiries, providing exceptional customer experiences and resolving issues efficiently. Manage order and inventory operations, including shipping, receiving, order fulfillment, and inventory control, to ensure seamless logistics and minimize errors. Collaborate with purchasing and supplier teams to support contracts and optimize supplier management, driving cost savings and improving product quality. Support logistics operations through effective materials handling and stocking practices, ensuring efficient storage and retrieval of products. Facilitate communication across internal teams to improve efficiency and customer experience, fostering a culture of collaboration and transparency. Conduct defective product analysis to identify issues and support quality assurance efforts, driving continuous improvement and product reliability. Perform product repairs and provide technical support as needed, ensuring prompt resolution of customer issues and maintaining product integrity. Qualifications To succeed in this role, you will need: Quality Control, Quality Assurance, and Quality Management skills, with a strong understanding of industry standards and best practices. Strong Analytical Skills, with the ability to identify issues, analyze data, and develop effective solutions. Excellent Communication skills, with the ability to articulate complex information to customers, internal teams, and suppliers. Strong organizational and multitasking abilities, with the capacity to manage multiple priorities and deadlines. Ability to work effectively in a team environment, fostering collaboration and driving results through teamwork. Experience in the customer support or quality management field is a plus, with a strong understanding of industry trends and best practices. Bachelor's degree in a related field is preferred, with a strong foundation in business, logistics, or a related field. Career Growth Opportunities and Learning Benefits At blithequark, we invest in our employees' growth and development, offering opportunities for career advancement, training, and education. As a QA & Customer Support Coordinator, you will have access to: Regular performance reviews and feedback, with opportunities for growth and advancement. Training and development programs, including workshops, webinars, and online courses. Access to industry-leading tools and technologies, with opportunities to develop new skills and expertise. A collaborative and supportive work environment, with opportunities to learn from colleagues and share knowledge. Work Environment and Company Culture blithequark is committed to creating a positive and inclusive work environment, with a strong focus on employee well-being and satisfaction. As a QA & Customer Support Coordinator, you will enjoy: A dynamic and fast-paced work environment, with opportunities to make a real impact on customer experiences and business outcomes. A collaborative and supportive team culture, with opportunities to build relationships and learn from colleagues. A comprehensive benefits package, including health insurance, retirement savings, and paid time off. A flexible and adaptable work schedule, with opportunities to work from home or adjust your schedule to meet business needs. Compensation, Perks, and Benefits We offer a competitive compensation package, including: A salary range of $60,000 - $80,000 per year, depending on experience and qualifications. A comprehensive benefits package, including health insurance, retirement savings, and paid time off. A flexible and adaptable work schedule, with opportunities to work from home or adjust your schedule to meet business needs. A generous paid time off policy, with opportunities to take vacation, sick leave, and holidays. How to Apply If you are a motivated and detail-oriented individual with a passion for customer support and quality assurance, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Equal Employment Opportunity blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds and perspectives.