**Experienced Customer Engagement Consultant (GAfrica - Remote) - blithequark**

**Introduction** At blithequark, we're on a mission to revolutionize the way we interact with our customers, and we're looking for a talented Customer Engagement Consultant to join our team. As a key member of our USA Customer Engagement division, you'll play a pivotal role in delivering tailored Batch Credit Data Solutions to our valued clients. If you're passionate about building strong relationships, driving business growth, and staying ahead of the curve in a rapidly evolving industry, we want to hear from you. **What We'll Bring** Our Batch Services team is at the forefront of delivering cutting-edge solutions that meet the complex needs of our customers. As a Customer Engagement Consultant, you'll work closely with our most valued clients to ensure that our solutions are not only of high quality but also genuinely impactful. You'll lead the relationship from a solution standpoint, driving internal projects and initiatives aimed at improving how we operate and elevating the customer experience. **What You'll Bring** We're looking for a seasoned professional with a proven track record in solution delivery, data or business analysis, product management, or software development. If you have a passion for building trusted relationships with high-value customers and driving business growth, we want to hear from you. **Key Responsibilities** * Own the end-to-end delivery of batch data solutions, from customer engagement and requirements gathering to solution configuration, validation, and fulfillment. * Build trusted relationships with high-value customers, acting as a strategic advisor and ensuring solutions deliver measurable business value. * Collaborate with sales, product, and technology teams to define, configure, and deliver solutions that meet both operational and strategic needs. * Manage a portfolio of diverse solution delivery projects, balancing priorities, timelines, and stakeholder expectations. * Guide customers through platform transitions and evolving capabilities, ensuring smooth adoption and alignment with business goals. * Act as a subject matter expert, translating complex requirements, advising on compliance risks, and supporting internal and external stakeholders. * Drive continuous improvement by identifying process gaps, leading internal initiatives, and contributing to operational efficiency and innovation. * Handle escalations with professionalism, resolving issues effectively while maintaining customer confidence and protecting blithequark's reputation. * Operate within governance and compliance frameworks, ensuring all solution activities meet regulatory and internal standards. **Qualifications & Experience** * Bachelor's degree or equivalent experience, ideally in Financial Services, Data Analytics, Business Analysis, or a related field. * 5+ years' experience in solution delivery, data or business analysis, product management, or software development, preferably in a regulated or compliance-heavy industry. * Proven ability to design, deliver, and validate data-driven solutions that meet complex business needs. * Experience interpreting large datasets and translating insights into actionable recommendations. * Experience in translating business requirements into executable configurations and collaborating effectively with technical teams. * Experience communicating technical concepts to both expert and non-technical audiences, adapting style to suit the context. * Experience managing multiple priorities and projects independently in a fast-paced, evolving environment. * Experience delivering solutions within regulatory frameworks such as consumer credit, data privacy, and data governance, understanding their impact on solution design. * Demonstrated experience as a proactive problem-solver with a strong sense of ownership, able to identify process gaps and drive improvements. **Professional Competencies** * Strong interpersonal and relationship management skills, with the ability to build trust and engage effectively with high-value customers. * Excellent communication skills, able to tailor messaging for both technical and non-technical audiences, and present solution outcomes with clarity. * Skilled in managing conflict and navigating complex conversations while maintaining professionalism and protecting blithequark's brand. * Confident leading customer engagements and cross-functional collaboration, fostering shared ownership and alignment. * Highly adaptable, able to shift between strategic thinking and hands-on problem-solving in a dynamic, fast-paced environment. * Strong sense of accountability, attention to detail, and organizational discipline, able to manage multiple priorities with composure. * Customer-centric and proactive, with a continuous improvement mindset and a natural curiosity to deepen expertise and drive value. **Impact You'll Make** As a Customer Engagement Consultant at blithequark, you'll have the opportunity to make a real impact on our customers' businesses and our company's success. You'll be part of a dynamic team that's passionate about delivering innovative solutions and driving business growth. With a focus on continuous improvement and a commitment to excellence, you'll have the chance to: * Build strong relationships with high-value customers and drive business growth * Deliver tailored solutions that meet complex business needs * Collaborate with cross-functional teams to define, configure, and deliver solutions * Drive continuous improvement and operational efficiency * Operate within governance and compliance frameworks to ensure regulatory and internal standards are met **What We Bring** At blithequark, we're committed to creating a welcoming and energetic environment that encourages collaboration and innovation. We offer: * Flexible time off and workplace flexibility * An environment that welcomes continued professional growth through support of tuition reimbursement, conferences, and seminars * A culture that encourages our people to hone current skills and build new capabilities, while discovering their genius * A unique opportunity to combine technology with client relations and support * A commitment to diversity and inclusion, with a preference for suitably qualified candidates from designated groups in line with our Employment Equity plan and targets **Work Environment and Culture** As a remote position, you'll have the flexibility to work from anywhere in South Africa that has fibre connectivity. You'll be part of a dynamic team that's passionate about delivering innovative solutions and driving business growth. Our culture is built on a foundation of collaboration, innovation, and continuous improvement, with a focus on delivering exceptional results and exceeding customer expectations. **Compensation, Perks, and Benefits** We offer a competitive compensation package, including: * A minimum of a 100 Meg Fibre line is required, and you'll need to upgrade your line or install fibre in order to work effectively * This is a remote position, which may require occasional in-person attendance at work-related events at the discretion of management * A unique opportunity to combine technology with client relations and support * A commitment to diversity and inclusion, with a preference for suitably qualified candidates from designated groups in line with our Employment Equity plan and targets **How to Apply** If you're a seasoned professional with a passion for building strong relationships, driving business growth, and staying ahead of the curve in a rapidly evolving industry, we want to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you and explore how you can make a real impact at blithequark.