Experienced German-Speaking Customer Service Representative – Delivering Exceptional Support in a Fast-Paced Blockchain Ecosystem

Welcome to blithequark blithequark is a pioneering global blockchain ecosystem that is revolutionizing the way people interact with digital assets. As a leader in the industry, we are trusted by millions of users worldwide for our commitment to security, transparency, and innovation. Our mission is to create an inclusive financial ecosystem that advances the freedom of money and improves financial access for people around the globe. With a wide range of products and services, including trading, finance, education, research, and more, we are shaping the future of the digital asset landscape. Join Our Customer Service Team We are seeking a highly skilled and empathetic Customer Service Representative to join our team at blithequark. As a client-facing professional, you will play a critical role in delivering exceptional support to our users via ticketing systems and live chat. Your primary goal will be to provide top-quality assistance, ensuring fast response times and accurate information to our customers. If you are passionate about providing outstanding customer service and are fluent in German, we encourage you to apply for this exciting opportunity. Key Responsibilities Handle a high volume of live chat and phone calls from customers, providing timely and effective support Identify and evaluate customers' needs to deliver satisfaction and resolve issues efficiently Provide accurate, valid, and comprehensive information to customers, ensuring that their queries are addressed Manage complaints, provide proper solutions and options within established time limits, and follow up to secure resolution Follow communication procedures, guidelines, and policies to ensure consistency and quality in customer interactions Go the extra mile to engage customers, build trust, and promote a positive experience with our platform Requirements At least 1+ year of proven customer-facing experience or experience as a customer service representative Fluent in English and German, with excellent written and verbal communication skills Willing to work weekends and irregular hours, including night shifts, to ensure 24/7 support for our customers Strong ability to use IT for professional purposes and handle somewhat technical queries from customers Exceptional written communication skills and a good listener, with the ability to empathize with customers and provide personalized support Ability to multi-task, prioritize, and control time effectively in a fast-paced environment Knowledge of the cryptocurrency/blockchain field is a significant plus, as is multi-lingual capability What We Offer At blithequark, we are committed to providing our employees with a dynamic and supportive work environment that fosters growth, innovation, and collaboration. As a member of our team, you can expect: To shape the future with the world's leading blockchain ecosystem, working on exciting projects that have a real impact on the industry To collaborate with world-class talent in a user-centric global organization with a flat structure, promoting open communication and feedback To tackle unique, fast-paced projects with autonomy in an innovative environment, where creativity and problem-solving are encouraged To thrive in a results-driven workplace with opportunities for career growth and continuous learning, where your skills and expertise are valued and developed A competitive salary and company benefits, recognizing your contributions to our success A work-from-home arrangement, allowing you to balance your work and personal life effectively (the arrangement may vary depending on the work nature of the business team) Our Culture and Values At blithequark, we are committed to being an equal opportunity employer, believing that having a diverse workforce is fundamental to our success. We strive to create an inclusive and respectful work environment that values individuality, creativity, and collaboration. Our core values include: Integrity: We operate with transparency, honesty, and ethics, ensuring that our actions align with our mission and values Innovation: We encourage creativity, experimentation, and learning, driving innovation and growth in the blockchain ecosystem Customer-centricity: We prioritize our customers' needs, delivering exceptional support and services that meet their expectations Collaboration: We foster open communication, teamwork, and mutual respect, recognizing that our collective efforts drive our success How to Apply If you are a motivated and customer-focused individual who is passionate about delivering exceptional support, we encourage you to apply for this exciting opportunity at blithequark. Please submit your application, including your resume and a cover letter, to be considered for this role. By applying, you confirm that you have read and agree to our Candidate Privacy Notice. Conclusion Joining blithequark as a Customer Service Representative is an exciting opportunity to be part of a leading global blockchain ecosystem. With a strong focus on customer satisfaction, innovation, and collaboration, we offer a dynamic and supportive work environment that fosters growth and development. If you are fluent in German, have a passion for delivering exceptional customer service, and are eager to work in a fast-paced and innovative industry, we look forward to receiving your application.