Experienced Technical Customer Service Specialist - Proxy Service Support and Team Leadership

Welcome to blithequark: Revolutionizing Data Accessibility At blithequark, our mission is to empower companies worldwide by making data accessible, thereby leveling the playing field for global competition. As a rapidly growing proxy service provider, we have made significant strides in the market in under half a year. Our goal is to become the leading proxy service, catering to a diverse market comprising developers, scraping companies, and businesses that rely on large-scale data acquisition. Following substantial investments in service development and brand enhancement, we are now seeking a high-performing Technical Customer Service Specialist who shares our vision and is eager to take ownership of customer support. This role is pivotal in ensuring our customers receive exceptional service, thereby driving business growth and reinforcing our position in the market. Key Responsibilities As a Technical Customer Service Specialist at blithequark, your primary objectives will include: Strategizing customer service efforts to enhance support quality and efficiency Providing top-notch chat and email support to resolve customer inquiries and issues promptly Ongoing creation and updating of support articles to maintain a comprehensive knowledge base Managing billing, refunds, and cancellations on payment platforms to ensure seamless transactions Reviewing customer feedback to identify areas for improvement and implement necessary changes Tracking key metrics on sales, refunds, and cancellations to inform data-driven decisions Learning from user test videos to understand client perceptions of our product and services Proactive team management via tools like ClickUp, Slack, and other collaboration platforms Eventually, contributing to the development of a team of customer support superstars Identifying and solving problems to ensure customer satisfaction and loyalty Assisting customers in using proxies effectively to maximize the value of our services Requirements for Success To excel as a Technical Customer Service Specialist at blithequark, you should possess: Basic to mid-level backend programming skills, with a solid understanding of IT principles An IT-related background, with a deep understanding of the internet and technology High-level written and verbal English communication skills, enabling effective interaction with customers and team members Attention to detail, ensuring accuracy and quality in all aspects of customer support Self-motivation, with the ability to work independently and manage priorities effectively Strong problem-solving skills, with a proactive approach to identifying and resolving issues Familiarity with tools like Slack, Google Mail, Google Sheets, and the ability to learn new platforms such as Zendesk and Intercom Availability of a mic and webcam for virtual meetings and collaboration Comfort with process documentation and a willingness to adapt to our operational framework Flexibility to work at 10:00 PM – 06:00 AM UTC, accommodating our global customer base What We Offer At blithequark, we are committed to the growth and development of our team members. As a Technical Customer Service Specialist, you can expect: Ongoing training and coaching to enhance your skills and knowledge Opportunities for promotions and career advancement when you demonstrate exceptional performance A flexible holiday schedule, allowing you to maintain a healthy work-life balance Career Growth and Learning Benefits By joining blithequark, you will become part of a dynamic and innovative team that values continuous learning and professional development. Our commitment to your growth includes: Regular feedback and performance evaluations to guide your career progression Access to industry-leading tools and technologies, ensuring you stay up-to-date with the latest trends and best practices Collaboration with a talented team of professionals, fostering a culture of knowledge sharing and mutual support Work Environment and Company Culture At blithequark, we pride ourselves on a work environment that is both challenging and rewarding. Our company culture is built on the principles of: Innovation and creativity, encouraging experimentation and calculated risk-taking Collaboration and teamwork, recognizing that our collective efforts drive success Customer-centricity, ensuring that our services meet the evolving needs of our global customer base Continuous learning and improvement, embracing a culture of feedback and growth Compensation, Perks, and Benefits As a valued member of the blithequark team, you can expect a competitive compensation package, along with a range of perks and benefits designed to support your well-being and career advancement. These may include: A comprehensive salary and benefits package, reflecting your skills and experience Opportunities for professional development and career growth, with a focus on continuous learning A dynamic and supportive work environment, fostering collaboration and innovation Flexible working arrangements, accommodating your needs and preferences Conclusion If you are a motivated and customer-focused individual with a passion for technology and innovation, we invite you to join the blithequark team as a Technical Customer Service Specialist. This is an exceptional opportunity to contribute to a rapidly growing company, develop your skills and expertise, and be part of a dynamic and supportive team. Apply now to take the first step in your career journey with blithequark!