Experienced Senior Customer Support Specialist – Multimodal Travel Solutions and Exceptional Client Experience

Welcome to blithequark: Connecting the World through Travel At blithequark, we believe that travel has the power to transform lives and bridge cultures. As a leading multimodal online travel agency, we offer a wide range of travel products and services, including train, flight, bus, and ferry tickets, transfers, insurance, and more. Our mission is to make travel accessible, convenient, and enjoyable for millions of people around the world. Founded in 2012, we have grown into a vibrant community of passionate individuals from diverse cultures, united by our passion for travel and customer satisfaction. About Our Team We are a dynamic and diverse team of travel enthusiasts, dedicated to providing exceptional customer experiences. We celebrate diversity, embrace every perspective, and pride ourselves on creating meaningful connections that lead to outstanding outcomes. Our team is built on the values of empathy, respect, and open communication, and we strive to create a work environment that is inclusive, supportive, and fun. As a Senior Customer Support Specialist, you will be joining a team of like-minded individuals who are passionate about delivering exceptional customer service and making a difference in the lives of our customers. Job Summary We are seeking an experienced and dynamic Senior Customer Support Specialist to join our team at blithequark. As a Senior Customer Support Specialist, you will play a critical role in resolving customer complaints, providing exceptional customer service, and contributing to the growth and success of our company. If you are a customer-focused individual with excellent communication skills, a passion for travel, and a desire to make a difference, we want to hear from you. Key Responsibilities Resolve customer complaints via phone, email, or social media in a professional and courteous manner Assist customers and operators by providing accurate and timely information, and responding to their queries and concerns Communicate and coordinate with colleagues and other departments as necessary to resolve customer issues and improve operational workflows Track bad reviews and support cases to identify problems and resolve them, and suggest changes to improve operational workflows Have regular contact with current Transport Operators to build relationships, resolve issues, and improve services Collaborate with the team to develop and implement process improvements, and contribute to the growth and success of the company Requirements To be successful in this role, you will need to have: Up to 2-3 years of experience in customer support, preferably in the travel industry Verbal and written fluency in English, with excellent communication and interpersonal skills Knowledge of internet services and software technologies, with experience in using customer support tools and software Knowledge of Zendesk and SQL is a plus, with a willingness to learn and adapt to new technologies Self-organized and great time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously Strong problem-solving and multitasking skills, with the ability to think critically and outside the box Ability to raise questions and deliver issues to the responsible person, with a willingness to learn and grow Quick to adapt to changing situations, with a flexible and positive attitude Looking for a long-term job, with a commitment to delivering exceptional customer service and contributing to the growth and success of the company What We Offer In return for your hard work and dedication, we offer a range of benefits, including: Engaging work on a product that enables millions of travelers to book their trips daily Full-time remote working, with the flexibility to work from anywhere and maintain a healthy work-life balance Development opportunities, including budget for self-paced learning, global training workshops, online English language classes, and e-learning platforms Internal growth and internal mobility opportunities, with the chance to develop your skills and advance your career Competitive annual leave, sick leave, and public holidays, with a generous benefits package Annual company offsite in Thailand, with the opportunity to meet your colleagues and experience the local culture High-growth startup international environment, with the chance to be part of a dynamic and innovative team Our Culture At blithequark, we are proud of our company culture, which is built on the values of empathy, respect, and open communication. We believe in creating a work environment that is inclusive, supportive, and fun, and we strive to make a positive impact on the lives of our customers and employees. If you are looking for a company that values its employees, offers opportunities for growth and development, and is committed to making a difference, then blithequark is the place for you. How to Apply If you are a motivated and customer-focused individual who is passionate about travel and delivering exceptional customer service, then we want to hear from you. Please update your CV and get ready to experience the best interview flow with our top talents. We can’t wait to see you and share this awesome adventure together! Conclusion At blithequark, we are committed to connecting the world through travel, and we believe that our customers are at the heart of everything we do. As a Senior Customer Support Specialist, you will play a critical role in delivering exceptional customer service, resolving customer complaints, and contributing to the growth and success of our company. If you are looking for a challenging and rewarding role, with opportunities for growth and development, then apply now to join our team and start your journey with blithequark.