Experienced Customer Relations Specialist for International Client Support and Consultation – Remote Full-Time Opportunity at blithequark

Welcome to blithequark blithequark, a pioneering force in the real estate industry, is revolutionizing the way investors identify and capitalize on the best opportunities in the market. As the world's first AI for Real Estate, we are dedicated to providing cutting-edge technology that empowers investors to make informed decisions. Our mission is to bridge the gap between innovation and investment, and we are looking for a talented Customer Relations Specialist to join our team. About the Role We are seeking a highly skilled and experienced Customer Relations Specialist to handle inquiries from international investors. This is a unique opportunity to work in a dynamic and fast-paced environment, focusing on client support and consultation rather than sales. As a key member of our team, you will play a vital role in building trust-based relationships with our clients, understanding their needs, and providing exceptional support to ensure their success. Key Responsibilities Handling incoming inquiries from international investors via phone, email, and WhatsApp Managing WhatsApp communication and phone calls to ensure prompt and effective responses to client queries Understanding client needs and building trust-based relationships through exceptional customer service and support Organizing and conducting Zoom calls to facilitate communication and collaboration with clients Entering and managing data in our CRM system to ensure accurate and up-to-date client information Collaborating with our team to identify and resolve client issues, and to continuously improve our customer support processes What We Offer In return for your hard work and dedication, we offer a competitive compensation package, including: A fixed salary of $800 per month Bonuses of up to $2,000-$3,000 per month, based on performance Opportunities for career growth and development, including training and development programs to enhance your skills A fully remote position, allowing you to work from the comfort of your own home and enjoy a better work-life balance Who We're Looking For To be successful in this role, you will need: Native English speaker or C1 level proficiency, with excellent verbal and written communication skills At least 1 year of experience in a customer-facing role, with a proven track record of providing exceptional customer service and support Strong understanding of investment instruments and terminology, with the ability to communicate complex concepts in a clear and concise manner Experience working with CRM systems, with the ability to enter and manage data accurately and efficiently A fast learner with the ability to quickly adapt to new processes and technologies, and to continuously improve your skills and knowledge About Our Company Culture At blithequark, we pride ourselves on our dynamic and collaborative company culture. We operate remotely, giving our team the freedom to work efficiently and effectively from anywhere in the world. We believe in providing training and development programs to enhance your skills, and we offer a range of benefits and perks to support your well-being and success. Our Values We are committed to the following values: Innovation: We believe in continuously innovating and improving our products and services to meet the evolving needs of our clients Collaboration: We believe in working together as a team to achieve our goals and to support each other's success Customer Focus: We believe in putting our clients at the heart of everything we do, and in providing exceptional customer service and support to ensure their success Integrity: We believe in operating with integrity and transparency, and in doing what is right for our clients and our team How to Apply If you are a motivated and experienced customer relations specialist looking for a new challenge, please apply for this role. After applying, you will receive a link to our onboarding process, which will take approximately 10-15 minutes to complete. This is a required step to help us quickly review your application and provide feedback. What to Expect Our onboarding process is designed to assess your skills and experience, and to provide us with a better understanding of your fit for the role. The process will include: A series of questions to assess your customer service and support skills A simulation of a customer interaction, to assess your ability to handle client queries and provide exceptional support A review of your resume and cover letter, to assess your experience and qualifications for the role Conclusion Thank you for considering this exciting opportunity to join blithequark as a Customer Relations Specialist. We look forward to receiving your application and to welcoming you to our team. If you have any questions or would like to learn more about this role, please do not hesitate to contact us.