**Experienced Senior Customer Success Manager – Global Language Training Platform**

Are you a seasoned customer success professional with a passion for language learning and a knack for driving customer satisfaction and loyalty? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we want to hear from you! blithequark is seeking an experienced Senior Customer Success Manager to join our team and help us continue to revolutionize the way people learn languages. **About blithequark** blithequark is a trailblazing language training platform that has been empowering individuals and organizations to communicate effectively across cultures and languages since 2010. With a mission to enhance productivity, foster collaboration, and unleash human potential, we have established ourselves as a global leader in the field of corporate language education. Our platform offers live language coaching led by certified instructors and an expansive library of role-specific courses that bridge critical soft and technical skill gaps. Today, blithequark's impact spans the globe, with dedicated teams operating across multiple regions, including the United States, Brazil, Chile, Colombia, Mexico, Thailand, Spain, Italy, and Ireland. Originally focused on providing English language instruction, we have evolved to offer an array of languages, including Portuguese, Spanish, Italian, German, and French, catering to a diverse range of learners. We believe that learning a language should be fun, rewarding, and a gateway to the best experiences life has to offer. If you agree, we'd love to talk. **What You'll Be Doing** As a Senior Customer Success Manager at blithequark, you will be responsible for delivering exceptional customer experiences and driving customer satisfaction and loyalty. Your key responsibilities will include: * Empathizing with every aspect of the customer journey/experience, putting customers' needs first * Understanding customer needs and helping through the onboarding process * Delivering adoption/engagement-related insights and readouts of specific customer outcomes in business reviews * Guiding and coaching customers with dedicated customer success processes * Coaching customers to be blithequark product experts and training their teams on blithequark methodology so they become increasingly self-sufficient * Maintaining high levels of customer engagement and satisfaction with a focus on customer loyalty * Partnering with Key Account Managers to collaborate and communicate to ensure alignment on plans * Working closely with Key Account Managers during renewal cycles, guaranteeing the right project being scoped for the renewal, ultimately driving high retention and engagement * Exploring upsell and expansion opportunities with Key Account Managers to increase blithequark footprint within customers * Partnering closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers * Helping drive customer references and case studies * Compliance with blithequark's customer management tools to guarantee transparency of Customer Health and Customer Success Indicators * Preparing reports and business reviews to customers to generate visibility of program's performance **What We're Looking For** We're looking for a seasoned customer success professional with a proven track record of delivering exceptional customer experiences and driving customer satisfaction and loyalty. The ideal candidate will have: * 8+ years of relevant experience in a customer-facing customer success, account management or strategic consulting organization * Fluency in English and Spanish are required, additional languages are a bonus * Project Management experience, Problem Solving and Negotiation skills * Strong accountability for ensuring the timely and successful delivery of services and solutions to clients within their portfolio - this includes taking ownership of all aspects of the client experience, proactively addressing challenges, and consistently meeting or exceeding client expectations * Tech-savviness, ability to work with spreadsheets, creating reports and business reviews for clients * Familiarity with Salesforce, Zendesk, and other Software-as-a-Service is a plus * Self-motivated, proactive team player with innovative ideas to inspire customer loyalty and adoption * Strong interpersonal skills and experience building strong internal and external relationships * Adaptability to dynamic environments * Consistent track record of highly professional customer service in a fast-paced, dynamic environment * Diplomacy, tact, and poise under pressure when working through customer issues * Bachelor’s Degree **What Would Be Nice To Have** While not required, the following experiences would be highly beneficial: * Experience in directly interfacing with HR departments * Prior experience in the (EdTech) sector * Experience in managing education programs **This Position is a Match for You If** You possess exceptional communication skills, allowing you to effectively interact with customers and convey solutions clearly. You demonstrate high levels of empathy, enabling you to understand and address customer concerns with sensitivity and understanding. You exhibit strong problem-solving abilities, enabling you to identify and resolve customer issues promptly and efficiently. You showcase excellent time management and organizational skills, allowing you to prioritize tasks effectively and meet customer needs in a timely manner. You demonstrate strategic thinking, enabling you to anticipate customer needs and develop long-term plans for customer success. You are results-oriented, with a focus on achieving key performance indicators such as customer satisfaction, retention, and expansion opportunities. You excel in relationship building, fostering strong, trust-based connections with customers to drive long-term success. **In Addition to a Rewarding Job** Working at blithequark, you'll enjoy: * Competitive salary, bonus, and stock options * Great benefits: medical insurance, cell phone wifi reimbursement, home office wellness budget, team events * Remote-friendly work policies * Professional development budget * Language classes with blithequark * Work with an awesome international team of super bright, creative, talented, and passionate individuals based around the world **We Believe in a Workplace That is Meant for Everyone** blithequark is an equal opportunity employer. We believe that a creative, engaged and diverse team can transform the market and positively impact people's lives through education. We are sure that the mission of building the most effective way to learn English is done with a plurality of ideas and points of view, which is why we work to promote Diversity, Equity and Inclusion initiatives in our company. In addition to training, benchmarking, and community partnerships, we also work in alignment with our internal DEI Committee. As a reflection of our beliefs around inclusion in the workplace, our selection process has no restrictions; our goal is to assemble a diverse team that will help us be leaders in our market. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, or marital, veteran, or disability status. Learn more about our DEI initiatives and ERGs by clicking here. Originally posted on Himalayas