**Customer Support Engineer I – Join the Frontline Heroes at blithequark**

Are you a customer-centric problem-solver with a passion for delivering exceptional service? Do you thrive in fast-paced environments where no two challenges are alike? Look no further! blithequark, a trailblazing fintech company, is seeking a talented Customer Support Engineer I to join our dynamic team. As a frontline hero, you'll be the voice of InfinitePay, tackling customer issues head-on and turning challenges into triumphs. **About blithequark** We're not just another fintech unicorn; we're a pack of dreamers, makers, and tech enthusiasts building the future of payments. With millions of happy customers and a hunger for innovation, we're now expanding our neural network – literally and metaphorically. Our mission is to create a smarter, AI-driven future for payments, and we're looking for talented individuals like you to join us on this exciting journey. **The Role** As a Customer Support Engineer I at blithequark, you'll be the first point of contact for our customers, providing stellar support and solutions through various channels, including chats, emails, and calls. Your mission is to deliver exceptional service, solve problems end-to-end, and turn challenges into triumphs. You'll be working in a high-octane environment where no two days are alike, and your analytical prowess, logical problem-solving skills, and sense of ownership will be put to the test. **Key Responsibilities:** * Engage with customers through chats, emails, and calls, offering stellar support and solutions. * Dive deep into inquiries and technical troubles, diagnosing and resolving any customer issues. * Provide alternative solutions, aiming to retain and delight our customers and clients. * Conduct follow-ups and manage callbacks, ensuring customer satisfaction at every turn. **What You'll Need to Succeed:** * Exceptional communication skills, adept in various interactions. * A keen desire to create outstanding customer experiences. * Analytical prowess and logical problem-solving skills. * A sense of ownership, treating each situation with responsibility and dedication. * Meticulous attention to detail, coupled with an eagerness to continuously learn and improve. * Fluency in Portuguese. * Upper intermediate English skills, primarily for internal communication with our diverse, multinational team. * Fundamental understanding of prompt engineering, showcasing an ability to effectively interact with and utilize AI technologies. * Basic knowledge of SQL. **Nice to Have:** * Familiarity with programming languages, particularly Ruby or Python. * Passion for technology, especially tools like ChatGPT, and how they can transform customer experiences. **What We Offer:** * A chance to grow and learn in a supportive, dynamic environment. * A role in a fully remote and diverse team, where autonomy is paired with collaboration and innovation. **Career Growth Opportunities and Learning Benefits:** At blithequark, we believe in investing in our employees' growth and development. As a Customer Support Engineer I, you'll have access to a range of training programs, mentorship opportunities, and career development resources. Our team is passionate about learning and sharing knowledge, and we encourage our employees to take ownership of their professional growth. **Work Environment and Company Culture:** Our team is a diverse, multinational group of individuals who share a passion for innovation and customer-centricity. We work in a fully remote environment, which allows for flexibility and autonomy. Our company culture is built on collaboration, innovation, and a commitment to excellence. We're a team that values open communication, transparency, and mutual respect. **Compensation, Perks, and Benefits:** We offer a competitive salary and benefits package, including health insurance, retirement plans, and paid time off. We also provide a range of perks, including flexible work arrangements, professional development opportunities, and access to the latest technology and tools. **Additional Information:** By joining blithequark, you'll be part of a team that's shaping the future of payments. We're not just engineering solutions; we're building a smarter, AI-driven future for payments – together. If you're passionate about delivering exceptional customer service and want to be part of a dynamic team, apply now to become a Customer Support Engineer I at blithequark. **How to Apply:** To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience, skills, and passion for customer-centric problem-solving. We can't wait to hear from you! **Data Processing and Privacy:** By applying for this position, your data will be processed as per blithequark's Privacy Policy, which can be read in Portuguese and English.