**Experienced Seasonal Customer Support Representative – Trackwrestling**

Are you a customer-focused individual with a passion for helping others? Do you thrive in fast-paced environments where no two days are the same? If so, we're looking for you to join our dynamic team at blithequark as a Seasonal Customer Support Representative for Trackwrestling. This is an exciting opportunity to be part of a growing wrestling technology software company that's revolutionizing the way fans engage with live sports. **About blithequark** blithequark is a global sports media company transforming how fans watch and engage with live sports. Through exclusive partnerships and dedicated platforms, blithequark serves die-hard communities in more than 25 sports—many of which are overlooked by traditional media. With over 50,000 live events streamed annually and a growing library of original programming, blithequark is reshaping the sports media landscape for passionate fans worldwide. **The Role** As a Seasonal Customer Support Representative for Trackwrestling, you'll be responsible for providing industry-leading customer service and support to our customers. You'll be the voice of the customer, serving as a liaison between our customers and our team. Your primary goal will be to resolve customer issues efficiently, effectively, and with a smile. You'll work closely with our supervisors and other team members to ensure seamless communication and collaboration. **Responsibilities** * Provide timely, friendly, and professional responses to customer inquiries, issues, and requests via phone and email * Serve as the voice of the customer and know when to escalate technical issues, outages, and other concerns that affect the viewer or user experience * Actively listen and ask relevant questions to understand and troubleshoot issues, determine root cause, and help find the right solution for the customer * Maintain and update customer accounts per department policies and guidelines * Successfully meet all agent and department performance metrics * Assist supervisors with various projects and tasks as they arise **Knowledge, Skills, and Abilities** * Two years of experience on the Trackwrestling platform * Two years of customer service experience preferred * The ability to communicate (spoken and written) effectively with a vast variety of customers and specifically be able to provide a clear understanding of technical issues/steps to resolve * Keen problem-solving skills and willingness to take initiative * Demonstrate a sense of urgency and ownership * Strong time management skills * Value hard work and take personal pride in the work you do * Computer knowledge * Must be able to work shifts during the following times to support peak volumes: + November 19-25 + December 1-14 + January 7-11 **Bonus Points** * A love and knowledge of wrestling * Tournament management experience * An intrinsic need/desire to help people * Computer networking skills * A desire to learn about technology **Our Commitment to Diversity** blithequark exists to elevate the communities, athletes, and sports that have too often been overlooked. That mission starts with our own team. We believe that a diverse, inclusive workplace—one where different perspectives are sought out, heard, and valued—is essential to building a company that can truly serve the full spectrum of sports fans. We are committed to creating a fair and equitable environment where people from all backgrounds can thrive. To help mitigate bias and expand opportunity, blithequark uses a blind recruiting process that supports more objective, inclusive hiring decisions. We’re intentional in our practices because we believe the best ideas and innovations come from teams that reflect the diversity of the world around us. **Why Join blithequark?** * Competitive pay * Opportunity to make a difference in the lives of our customers * Flexible schedule with daytime, evening, and weekend shifts * Collaborative and dynamic work environment * Opportunities for growth and professional development * A chance to be part of a company that's revolutionizing the sports media landscape **How to Apply** If you're a motivated and customer-focused individual who is passionate about helping others, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Note:** This job posting is for a Seasonal Customer Support Representative position at blithequark, specifically for the Trackwrestling platform. The position is seasonal, running from September 2025 to March 2026, with a flexible schedule that includes daytime, evening, and weekend shifts.