**Experienced Full Stack Customer Service Representative – Bone Health Consultant**

Are you passionate about helping people and making a positive impact on their lives? Do you have a solid customer service background and a desire to work in a dynamic, fast-paced environment? If so, we may have the perfect opportunity for you! As a Bone Health Consultant at blithequark, you will be the face of our company, providing exceptional customer service and support to individuals who are seeking to improve their bone health. **About blithequark** blithequark is a hyper-growth company that is dedicated to helping people achieve optimal bone health through our innovative products and services. We are a heart-based company that prioritizes the well-being of our customers and employees, and we are seeking a talented and compassionate individual to join our team as a Bone Health Consultant. **Job Summary** As a Bone Health Consultant, you will be responsible for providing exceptional customer service and support to individuals who are seeking to improve their bone health. This will involve: * Acting as a knowledge base for customers' inquiries regarding our products and their bone health * Actively listening to customers and providing them with everything they need to make an informed decision about our products * Supporting customers through a variety of mediums, including email and phone * Processing orders and returns for customers * Helping customers understand the results of their DEXA bone scans * Updating the records of customer interactions, processing customer accounts, and filing documents * Setting customers up for maximum success and providing them with the support and resources they need to achieve their goals **Responsibilities** * Provide exceptional customer service and support to individuals who are seeking to improve their bone health * Act as a knowledge base for customers' inquiries regarding our products and their bone health * Listen actively to customers and provide them with everything they need to make an informed decision about our products * Support customers through a variety of mediums, including email and phone * Process orders and returns for customers * Help customers understand the results of their DEXA bone scans * Update the records of customer interactions, process customer accounts, and file documents * Set customers up for maximum success and provide them with the support and resources they need to achieve their goals * Work collaboratively with other team members to achieve business objectives * Stay up-to-date with industry trends and developments, and provide feedback and recommendations to management **Requirements** * 2+ years of experience in a customer-facing role, preferably in the healthcare or wellness industry * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and prioritize multiple tasks and responsibilities * Strong problem-solving and critical thinking skills * Ability to work collaboratively with other team members to achieve business objectives * Strong knowledge of customer service principles and practices * Ability to learn and adapt quickly to new products, services, and technologies * Strong organizational and time management skills * Ability to maintain confidentiality and handle sensitive information with discretion **Preferred Qualifications** * Experience working in a call center or customer service environment * Knowledge of bone health and wellness principles and practices * Experience working with customers who have complex needs or concerns * Ability to work in a team environment and provide support and guidance to colleagues * Strong analytical and problem-solving skills * Ability to think creatively and develop innovative solutions to complex problems * Experience working with technology, including CRM software and other customer service tools **What We Offer** * Competitive salary and benefits package * Opportunity to work in a dynamic and fast-paced environment * Collaborative and supportive team culture * Professional development and growth opportunities * Flexible work arrangements, including remote work options * Recognition and rewards for outstanding performance * Access to cutting-edge technology and tools * Opportunities to make a positive impact on people's lives **Work Environment** * Our Customer Success Centre is open 7 days a week until 5pm PST * Work schedules consist of five consecutive days and will be tailored to meet the business's needs * We are a flexible and adaptable team, and we are open to discussing flexible work arrangements that meet the needs of our employees **Benefits** * $52,000 starting salary with the opportunity to increase rapidly as training targets are met * Generous healthcare package * Monthly team events and activities * Flexible Stat Holidays with the option to bank days for later use * Remote team building opportunities (Coffee Chats!) * Supported professional development and continued learning through training and coaching **How to Apply** If you are a motivated and compassionate individual who is passionate about helping people and making a positive impact on their lives, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter, addressing the following: * Why you are the best Customer Service Representative for this role, and provide quantifiable examples of related achievements * Describe why you fit perfectly with our values, and read them here: [insert link] * What's the toughest challenge you've ever overcome in your life, and how did you overcome it? * What do you do for fun? We look forward to hearing from you and learning more about your qualifications and experience!