Experienced Retail Customer Service Team Member – Delivering Exceptional Shopping Experiences and Driving Sales Growth at blithequark

Introduction to blithequark At blithequark, we are passionate about fueling the joy of creativity and making a positive impact on our customers' lives. As a leading creative destination, we operate a vast network of stores and online platforms, providing an unparalleled shopping experience for crafty individuals and families. Our purpose is to inspire creativity, foster innovation, and build a community of like-minded individuals who share our passion for art, craft, and self-expression. If you are a customer-focused and creative individual looking to join a dynamic team, we invite you to explore this exciting opportunity to become a Retail Customer Service Team Member at blithequark. Job Summary As a Retail Customer Service Team Member at blithequark, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and maintaining a well-merchandised store environment. Your primary responsibilities will include providing friendly and efficient customer service, assisting with merchandise recovery and maintenance, and supporting omni-channel processes. If you are a team player with a passion for customer service, retail operations, and creative pursuits, we encourage you to apply for this rewarding role. Key Responsibilities Deliver friendly and efficient customer service, responding to customer inquiries, and providing solutions to meet their needs Assist customers with locating products, processing transactions, and executing cash handling to standards Engage customers on the benefits of our Rewards program and Private Label Credit Cards, and complete enrollments as needed Educate customers on the Voice of Customer (VOC) survey and gather feedback to improve our services Support omni-channel processes, including Buy Online Pickup in Store (BOPIS) and Ship From Store (SFS), to ensure a seamless shopping experience Participate in truck unloading, stocking, and planogram (POGs) processes to maintain a well-merchandised store environment Complete merchandise recovery and maintenance tasks, including the merchandise return/go back process and general store recovery Perform Store In Stock Optimization (SISO) and AD set duties as assigned to ensure inventory accuracy and store presentation Support shrink and safety programs to minimize losses and ensure a safe working environment Adhere to Standard Operating Procedures (SOPs) and company programs to ensure compliance with applicable laws and requirements Interact with colleagues and customers in an accepting and respectful manner, promoting a positive and inclusive store culture Cross-train in Custom Framing selling and production to expand your skill set and provide exceptional customer service Essential Qualifications High school diploma or equivalent required 1-2 years of retail and/or customer service experience preferred Excellent communication and interpersonal skills Ability to work in a fast-paced environment and adapt to changing situations Basic math skills and accuracy with cash handling Ability to lift up to 50 pounds, stand for long periods, and move throughout the store Availability to work a variety of shifts, including nights, weekends, and early mornings Preferred Qualifications Retail and/or customer service experience in a similar industry Knowledge of creative products and services, such as custom framing, art supplies, and crafting materials Experience with omni-channel retail operations and inventory management Strong problem-solving and conflict resolution skills Ability to work effectively in a team environment and support colleagues as needed Career Growth and Development At blithequark, we are committed to the growth and development of our team members. As a Retail Customer Service Team Member, you will have access to comprehensive training programs, mentorship opportunities, and career advancement possibilities. Our goal is to help you build a rewarding and challenging career, while providing a positive and supportive work environment. Work Environment and Company Culture Our stores are designed to inspire creativity and provide a welcoming atmosphere for customers and team members alike. We foster a culture of inclusivity, respect, and open communication, where everyone feels valued and empowered to contribute. As a blithequark team member, you will be part of a dynamic and creative community that shares your passion for art, craft, and self-expression. Compensation and Benefits We offer a competitive compensation package, including a hourly wage, benefits, and generous employee discounts. Our benefits include health insurance (medical, dental, and vision), paid time off, tuition assistance, and much more. We are committed to providing a positive and supportive work environment, where you can thrive and grow with our company. Conclusion If you are a customer-focused and creative individual looking to join a dynamic team, we invite you to apply for this exciting opportunity to become a Retail Customer Service Team Member at blithequark. As a valued member of our team, you will play a vital role in delivering exceptional customer experiences, driving sales growth, and maintaining a well-merchandised store environment. Apply now to start your journey with blithequark and discover a career that inspires creativity, fosters innovation, and builds a community of like-minded individuals.