Experienced Remote Customer Service Representative – Delivering Exceptional Support and Sales Experience in a Dynamic Work-from-Home Environment

Introduction to blithequark At blithequark, we are passionate about delivering exceptional customer experiences and making a positive impact on people's lives through health and fitness. As a leading retailer in the industry, we pride ourselves on our commitment to excellence, innovation, and customer satisfaction. Our mission is to inspire and empower individuals to live healthy, active lifestyles, and we are looking for talented and motivated individuals to join our team as Remote Customer Service Representatives. Job Overview As a Remote Customer Service Representative at blithequark, you will play a vital role in delivering outstanding customer service and sales support to our valued customers. You will work directly with customers who call our inbound phone center, providing them with top-notch fitness products and services, and being the voice of blithequark. We are seeking highly skilled and experienced customer service professionals who can work independently in a remote environment, meet sales goals, and provide exceptional customer experiences. Key Responsibilities Respond to customer inquiries and resolve concerns in a timely and professional manner Provide product recommendations and introduce customers to our VIP Family perks Meet sales goals and performance metrics, including resolving customer concerns and making recommendations Work effectively in a remote environment, with minimal supervision, to achieve sales and customer service goals Utilize technical knowledge and skills to navigate our systems, software, and internet applications Collaborate with internal teams to resolve customer issues and improve overall customer experience Maintain a positive and self-motivated attitude, with a strong focus on delivering exceptional customer service About blithequark blithequark is a leading retailer in the health and fitness industry, with a strong commitment to excellence, innovation, and customer satisfaction. We have been recognized as a top retailer in our industry, with a reputation for delivering exceptional customer experiences and making a positive impact on people's lives. Our values, mission, and purpose are centered around being different, bringing the WOW, building something great together, getting moving, staying active, and living healthy. Essential Qualifications Previous customer service and/or sales experience in a high-volume call center environment (highly preferred) Previous remote/work-from-home experience Ability to listen to customer needs, make effective recommendations, and apply technical knowledge Positive attitude and ability to be self-motivated in a work-from-home atmosphere Ability to type, navigate the internet, use basic computer software, and calculate simple retail math Engaging customer service skills to deliver a WOW experience An already established work-from-home environment using your own Windows-based PC or laptop with high-speed internet Preferred Qualifications Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines Strong technical skills, including proficiency in Microsoft Office and ability to learn new software applications Excellent communication and interpersonal skills, with ability to build strong relationships with customers and internal teams Ability to work flexible hours, including days, evenings, holidays, and at least one weekend day Skills and Competencies Strong customer service and sales skills, with ability to meet sales goals and performance metrics Excellent communication and interpersonal skills, with ability to build strong relationships with customers and internal teams Ability to work independently in a remote environment, with minimal supervision Strong technical skills, including proficiency in Microsoft Office and ability to learn new software applications Positive attitude and ability to be self-motivated, with strong focus on delivering exceptional customer service Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Remote Customer Service Representative, you will have access to comprehensive training programs, ongoing coaching and feedback, and opportunities for career advancement. You will also have the opportunity to work with a talented and motivated team, and contribute to the success of our organization. Work Environment and Company Culture At blithequark, we pride ourselves on our positive and supportive work environment, and our commitment to making a positive impact on people's lives. Our company culture is centered around our values, mission, and purpose, and we strive to create a work environment that is fun, engaging, and rewarding. As a Remote Customer Service Representative, you will be working from home, but you will still be part of our dynamic and supportive team. Compensation, Perks, and Benefits As a Remote Customer Service Representative at blithequark, you can expect a competitive hourly rate of $19.00/hr, ($16.00/hr base plus bonuses), as well as a range of perks and benefits, including: Up to 60% discounts on all your favorite brands Opportunities for career advancement and professional growth Comprehensive training programs and ongoing coaching and feedback A fun, casual work-from-home environment The opportunity to make a positive impact on people's lives through health and fitness Conclusion If you are a motivated and talented customer service professional, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a Remote Customer Service Representative at blithequark, you will have the opportunity to work with a dynamic and supportive team, contribute to the success of our organization, and make a positive impact on people's lives. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family!