Experienced Remote Customer Service Coordinator – CX Solutions and Customer Care Expert

Introduction to blithequark At blithequark, we believe that our voice is our customers' voice, and we're committed to championing our team members to provide the best possible service. As a leader in our industry, we're dedicated to changing the way things are done, with compassion and real solutions. We understand that money can be stressful, and getting help shouldn't be. That's why our Customer Care team is supported and empowered to be the best people to people, and we'll have your back every step of the way. That's life at blithequark. About the Role We're looking for an experienced and skilled Customer Service Coordinator to join our CX Solutions team. As a Customer Service Coordinator, you'll be the face of blithequark, providing exceptional service to our customers and helping to resolve their issues in a timely and professional manner. You'll be working from the comfort of your own home, using your excellent communication skills and technical expertise to deliver outstanding results. Key Responsibilities Demonstrate ability and willingness to learn, strong attention to detail, positive attitude, and ability to be flexible and embrace change Provide exceptional customer service, rooted in empathy and a strong customer focus Communicate effectively with peers, management, and customers, using active listening and questioning techniques Exercise good judgment and independent decision-making skills to resolve customer issues Utilize effective time management and organizational skills to prioritize tasks and meet deadlines Maintain a secure and reliable home office environment, with a private internet connection and minimal distractions Stay up-to-date with the latest technology and systems, and be willing to learn and adapt to new tools and processes Essential Qualifications To be successful in this role, you'll need to have: A high school diploma, GED, or equivalent certification At least 2 years of customer service or call center experience At least 1 year of experience with Google Suite or Microsoft Office A strong customer focus and excellent communication skills The ability to work independently and as part of a team A reliable private internet connection, with a minimum download speed of 5Mbps Preferred Qualifications While not essential, the following qualifications are preferred: At least 3 years of customer service or call center experience At least 6 months of experience in the financial industry Experience with CX solutions and customer care software A certification in customer service or a related field Skills and Competencies To succeed in this role, you'll need to have: Excellent communication skills, both written and verbal Strong problem-solving skills, with the ability to think critically and outside the box Good judgment and decision-making skills, with the ability to prioritize tasks and manage time effectively A strong customer focus, with the ability to empathize with customers and provide exceptional service Technical skills, including experience with Google Suite or Microsoft Office, and the ability to learn new systems and tools Career Growth Opportunities At blithequark, we're committed to helping our team members grow and develop their careers. As a Customer Service Coordinator, you'll have access to a range of training and development opportunities, including: Formal training programs, both online and in-person Informal learning opportunities, such as mentoring and coaching Quarterly training and development sessions, to help you stay up-to-date with the latest technology and systems Opportunities to move into leadership roles or specialize in a particular area of customer service Work Environment and Company Culture At blithequark, we're proud of our company culture, which is built on a foundation of: Respect, for our customers, our team members, and our community Empathy, for the challenges and struggles that our customers face Integrity, in everything we do, from our customer interactions to our business practices Teamwork, and a commitment to working together to achieve our goals Compensation and Benefits As a Customer Service Coordinator at blithequark, you'll be eligible for a range of benefits, including: A competitive hourly rate of $21 per hour Medical, dental, vision, and prescription coverage, starting on day one Flexible schedule options, to help you balance your work and personal life Paid time off, to help you relax and recharge Wellbeing offerings, such as backup childcare and mental wellness support Tuition reimbursement, to help you continue your education and develop your skills A flexible spending account, to help you save for healthcare and other expenses Life insurance and disability insurance, to help protect you and your loved ones A 401(k) and stock purchase plan, to help you plan for your future Conclusion If you're a motivated and customer-focused individual, with a passion for delivering exceptional service, we want to hear from you. As a Customer Service Coordinator at blithequark, you'll have the opportunity to make a real difference in the lives of our customers, while developing your skills and advancing your career. So why not apply today, and join our team of dedicated and compassionate customer service professionals? At blithequark, we're committed to diversity and inclusion, and we welcome applications from qualified candidates of all backgrounds. We're an equal opportunity employer, and we're dedicated to creating a workplace that is respectful, inclusive, and free from discrimination. So if you're looking for a challenging and rewarding role, with a company that truly cares about its customers and its team members, apply now to become a part of the blithequark team.