Experienced Strategy and Operations Manager for Blithequark's DashPass Customer Experience Team - Driving Growth, Innovation, and Customer Satisfaction through Data-Driven Decision Making

Introduction to Blithequark and the DashPass Team Blithequark is at the forefront of revolutionizing the way we experience subscription services, and our DashPass team is leading the charge. As the fastest-growing and highest-priority area of our business, DashPass is dedicated to building the world's most valuable subscription product, designed to attract and retain our most loyal customers. We're seeking an exceptional Strategy and Operations Manager to join our team and play a pivotal role in shaping the future of our subscriber's experience. About the Role The Strategy and Operations Manager, DashPass role is perfect for individuals who thrive in solving complex problems, collaborating across organizations, and executing strategies to drive growth and quality initiatives. As a key member of our team, you will lead the development and implementation of innovative strategies, run experiments to improve subscriber retention, dive into data to explain market performance, and think up new ideas to translate into actionable tests. Your expertise will ensure we never stop learning and executing, always pushing the boundaries of what's possible. Key Responsibilities Strategize and innovate within the DashPass business, driving support strategy and growth initiatives Collaborate cross-functionally with teams across blithequark to build, launch, and scale new opportunities Influence and partner with various teams, including Product, Marketing, Analytics, Finance, and Design, to bring ideas to life Experiment and use data-driven decision-making to run tests on new support experiences and retention-driving programs Build and launch products and plans from the ground up, driving continuous improvement and growth Analyze and assess the operational and financial impacts of decisions, iterating and refining strategies based on insights Essential Qualifications To succeed in this role, you'll need: 6+ years of experience in strategy, operations, product, growth, or related areas Analytics experience in SQL, building financial models, and performance tracking A track record of leading initiatives, hitting goals, and succeeding in a cross-functional team environment Exceptional interpersonal and relationship-building skills, with the ability to excel as both a generalist and specialist A BA/BS degree in quantitative or business fields Preferred Qualifications While not required, the following qualifications will give you a competitive edge: Experience working in a fast-paced, dynamic environment, with a proven ability to adapt and thrive in changing circumstances Expertise in data analysis and interpretation, with the ability to drive insights and inform strategic decisions Strong communication and presentation skills, with the ability to effectively collaborate with cross-functional teams and stakeholders A passion for innovation and customer satisfaction, with a drive to continuously improve and refine our DashPass product Skills and Competencies To excel in this role, you'll need to possess: Strong analytical and problem-solving skills, with the ability to drive insights and inform strategic decisions Exceptional communication and collaboration skills, with the ability to work effectively with cross-functional teams and stakeholders A bias toward action, with a drive to continuously improve and refine our DashPass product Strong organizational and project management skills, with the ability to prioritize tasks and manage multiple projects simultaneously A passion for innovation and customer satisfaction, with a commitment to delivering exceptional results and driving growth Career Growth Opportunities and Learning Benefits At blithequark, we're committed to supporting the growth and development of our team members. As a Strategy and Operations Manager, you'll have access to: Opportunities for professional development and growth, with a focus on building your skills and expertise A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about innovation and customer satisfaction Regular feedback and coaching, with a focus on helping you achieve your goals and drive results Access to cutting-edge tools and technologies, with the ability to stay up-to-date with the latest trends and innovations in the industry Work Environment and Company Culture At blithequark, we're proud of our company culture, which is built on the values of leadership, innovation, and collaboration. As a team member, you'll be part of a dynamic and fast-paced environment that's committed to: Empowering local economies and making a positive impact on our communities Driving innovation and growth, with a focus on delivering exceptional results and exceeding customer expectations Fostering a culture of inclusivity and diversity, with a commitment to creating a workplace that's welcoming and supportive of all team members Supporting the well-being and happiness of our team members, with a range of benefits and perks that promote work-life balance and overall well-being Compensation, Perks, and Benefits As a Strategy and Operations Manager at blithequark, you'll be eligible for a competitive salary and benefits package, which includes: A base salary range of $128,900-$193,300 USD (Colorado), $136,000-$214,800 USD (California), or $143,200-$214,800 USD (New York) Opportunities for equity grants and bonuses, with a focus on recognizing and rewarding outstanding performance A comprehensive benefits package, including healthcare benefits, a 401(k) plan, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits Paid time off, paid parental leave, and several paid holidays, with a focus on supporting work-life balance and overall well-being Conclusion If you're a motivated and analytical professional who is passionate about innovation and customer satisfaction, we encourage you to apply for this exciting opportunity. As a Strategy and Operations Manager at blithequark, you'll be part of a dynamic and fast-paced environment that's committed to delivering exceptional results and driving growth. With a focus on collaboration, innovation, and customer satisfaction, we're confident that you'll thrive in this role and make a meaningful contribution to our team. Apply now to join our team and help shape the future of our DashPass product!