Experienced Remote Customer Care Team Leader – Leading High-Performing Teams in a Dynamic Global Environment

Welcome to blithequark At blithequark, we envision a world where anyone, anywhere can participate and succeed in the global economy. Our mission is to empower individuals and businesses alike, providing them with the tools, connections, and confidence to thrive. If you share our vision and are passionate about solving complex challenges, we invite you to join our team and realize your potential. Life at blithequark is a vibrant global community, where you'll collaborate with colleagues from all over the world in a hybrid or remote work setup. As an equal opportunity employer, we value diversity and inclusivity, and our only requirements are your skills, drive, and desire to make a positive impact on others. About the Role We're seeking a highly motivated and energetic leader to oversee a team of customer service associates. As a Customer Care Team Leader, your primary goal will be to ensure the team exceeds performance targets while delivering exceptional customer service. You will be responsible for monitoring the team's performance, providing coaching, feedback, and mentorship to improve performance and achieve targets. Your key responsibilities will include: Monitoring the team's performance (~ 15 associates), providing coaching, feedback, and mentorship to improve performance and achieve targets Conducting managerial routines such as team meetings to communicate goals, updates, and service procedures Addressing escalated customer issues promptly and effectively Tracking and analyzing team performance metrics and preparing reports Identifying trends, performance gaps, and areas for improvement and working closely with different functions to streamline processes and resolve issues Being responsible for employees' engagement and professional development Managing projects and tasks related to the customer care department Requirements and Qualifications To be successful in this role, you should have: 2 - 3 years of previous experience in a similar role – a must Previous experience in an international call center – a must Strong managerial skills, with the ability to lead and motivate a team High English level, with excellent communication and interpersonal skills Self-learning ability, with a strong desire to continuously improve and develop Responsibility and ownership taking, with a proactive approach to problem-solving Creative thinking and innovation, with the ability to think outside the box and come up with new solutions Proficient in MS Office, with excellent analytical and reporting skills Preferred qualifications include experience working in a fast-paced, dynamic environment, with a strong understanding of customer service principles and practices. Skills and Competencies To excel in this role, you should possess: Excellent leadership and management skills, with the ability to motivate and inspire a team Strong communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues Analytical and problem-solving skills, with the ability to identify trends and areas for improvement Time management and organizational skills, with the ability to prioritize tasks and manage multiple projects Adaptability and flexibility, with the ability to work in a fast-paced, dynamic environment A strong customer-centric approach, with a focus on delivering exceptional customer service Career Growth and Development At blithequark, we're committed to helping our employees grow and develop in their careers. As a Customer Care Team Leader, you'll have access to: Ongoing training and development programs, to help you improve your skills and knowledge Coaching and mentorship, to help you achieve your career goals Opportunities for advancement, with a clear path for career progression A collaborative and supportive work environment, with a focus on teamwork and camaraderie Work Environment and Company Culture At blithequark, we pride ourselves on our vibrant and inclusive company culture. As a remote team, we're committed to creating a sense of community and connection among our employees. You'll be part of a global team, with colleagues from all over the world, and you'll have the opportunity to work on exciting projects and initiatives that make a real impact. Our company culture is built on the values of: Empowerment, with a focus on giving our employees the autonomy to make decisions and take ownership of their work Innovation, with a focus on continuous improvement and innovation Customer-centricity, with a focus on delivering exceptional customer service Collaboration, with a focus on teamwork and camaraderie Diversity and inclusivity, with a focus on creating a welcoming and inclusive work environment Compensation and Benefits We offer a competitive salary and a range of benefits, including: A comprehensive health insurance package A 401(k) or retirement savings plan Paid time off and vacation days A flexible and remote work arrangement, with the ability to work from anywhere Access to ongoing training and development programs A collaborative and supportive work environment, with a focus on teamwork and camaraderie Conclusion If you're a motivated and energetic leader, with a passion for customer service and a desire to make a real impact, we encourage you to apply for this exciting opportunity. As a Customer Care Team Leader at blithequark, you'll be part of a vibrant and inclusive company culture, with a focus on empowerment, innovation, and customer-centricity. You'll have the opportunity to work on exciting projects and initiatives, and you'll be part of a global team that's dedicated to making a real difference. So why wait? Apply today and join our team of talented and dedicated professionals. We can't wait to hear from you!