Experienced Provider Customer Service Representative – Delivering Exceptional Support and Building Strong Relationships with Healthcare Providers in a Fully Remote Setting

Welcome to blithequark At blithequark, we are passionate about transforming the healthcare landscape by providing innovative solutions and exceptional customer experiences. As a leading health solutions company, we are committed to making a positive impact on the lives of millions of people across the country. Our team of dedicated professionals is driven by a shared vision of creating a world of health and wellness, where everyone has access to quality care and support. If you are a customer-focused individual with a passion for delivering exceptional service, we invite you to join our team as a Provider Customer Service Representative. About the Role This is a fully remote position within the central time zone, offering the flexibility to work from the comfort of your own home. As a Provider Customer Service Representative, you will play a critical role in providing support to healthcare providers, answering their questions, and resolving issues in a timely and professional manner. Your goal will be to create a differentiated service experience, demonstrating empathy, compassion, and a deep understanding of our products and services. Training and Development To ensure your success in this role, we offer a comprehensive training program that includes: 9 weeks of Benefit and Eligibility training, conducted virtually, with no PTO allowed during this period An additional 12 weeks of claims training, designed to equip you with the knowledge and skills needed to provide exceptional support to our providers Our training program is designed to be interactive, engaging, and tailored to your needs, with a focus on developing your skills and knowledge in a supportive and collaborative environment. Key Responsibilities As a Provider Customer Service Representative, your key responsibilities will include: Answering incoming calls from providers, responding to their questions, and resolving issues in a timely and professional manner Researching issues using multiple applications to provide accurate and helpful information to our providers Providing customers with related information to answer their unasked questions, including plan details, benefit plan details, and provider self-service tools Maintaining department-established performance metrics at a meets or exceeds expectations level Working collaboratively as a team, applying the blithequark Core Values in day-to-day operations, and demonstrating a commitment to excellence and customer satisfaction Creating a differentiated service experience, demonstrating service discipline, and consistently delivering high-quality support to our providers Essential Qualifications To be successful in this role, you will need: Customer service experience in a transaction-based environment, such as a call center or retail location, with a proven ability to be empathetic and compassionate Strong communication and problem-solving skills, with the ability to effectively communicate with providers and resolve issues in a timely and professional manner Strong computer navigation and typing skills, with the ability to manage multiple tasks in a high-volume environment Familiarity with Microsoft Office products and the ability to quickly learn new systems and applications Excellent customer service and critical thinking skills, with the ability to analyze complex issues and develop effective solutions A secure, private home office location with high-speed internet access (100 mbps or higher) and a consistent, reliable connection The ability to work independently, with minimal supervision, and be comfortable with virtual training and communication methods Preferred Qualifications While not required, the following qualifications are preferred: Experience working in a healthcare or insurance environment, with a strong understanding of healthcare terminology and concepts Previous experience working in a remote or virtual environment, with a proven ability to self-motivate and manage your time effectively A strong understanding of customer service principles and practices, with a commitment to delivering exceptional support and building strong relationships with our providers Education A high school diploma, G.E.D., or equivalent experience is required for this role. Anticipated Weekly Hours This is a full-time position, with anticipated weekly hours of 40 hours per week. Pay Range The typical pay range for this role is $17.00 - $28.46 per hour, depending on experience, education, and other relevant factors. Benefits and Perks At blithequark, we are committed to providing our employees with a comprehensive and competitive mix of pay and benefits, designed to support their physical, emotional, and financial well-being. Our benefits package includes: Affordable medical plan options, with a range of choices to meet your individual needs A 401(k) plan, with company matching contributions, to help you save for your future An employee stock purchase plan, allowing you to invest in blithequark's success No-cost programs, including wellness screenings, tobacco cessation, and weight management programs, confidential counseling, and financial coaching Benefit solutions that address the different needs and preferences of our employees, including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, and retiree medical access Company Culture At blithequark, we are proud of our company culture, which is built on a foundation of respect, empathy, and compassion. We believe in fostering a workplace where every employee feels valued, supported, and empowered to succeed. Our team is diverse, inclusive, and committed to making a positive impact on the lives of our customers and the communities we serve. Conclusion If you are a customer-focused individual with a passion for delivering exceptional service, we invite you to join our team as a Provider Customer Service Representative. This is a unique opportunity to work in a fully remote setting, with the flexibility to work from the comfort of your own home. With a comprehensive training program, competitive pay and benefits, and a commitment to your growth and development, we believe that blithequark is the ideal place to build your career. Apply now to join our team and start making a difference in the lives of our providers and customers.