Experienced Welsh Speaking Customer Service Advisor – Delivering Exceptional Support in a Fast-Paced Environment with blithequark

Welcome to blithequark At blithequark, we pride ourselves on making a difference in the lives of individuals and communities. As a leading provider of innovative solutions, we are committed to delivering exceptional services that support those in need. Our team is dedicated to providing outstanding customer service, and we are now seeking an experienced Welsh Speaking Customer Service Advisor to join our dynamic team in Wrexham, UK. About the Role We are looking for a highly skilled and motivated individual to join our Discretionary Assistance Fund (DAF) team. As a Welsh Speaking Customer Service Advisor, you will play a vital role in supporting the delivery of our DAF contract, working closely with applicants, and providing exceptional customer service via phone, email, and online channels. Your primary focus will be on processing emergency payments and individual assistance grant applications, ensuring that all interactions are handled with sensitivity, professionalism, and a deep understanding of the legislation and criteria involved. Key Responsibilities: Process emergency payments and individual assistance grant applications in a fast-paced office environment, ensuring accuracy and attention to detail. Manage and process data, maintaining accurate records and complying with our Processing Services Customer Charter in both English and Welsh. Liaise with applicants to gather information, undertake eligibility checks, and provide clear guidance on the application process. Work collaboratively as part of a team to achieve targets set by the Service Manager, contributing to the overall success of the DAF contract. Respond to incoming and outgoing correspondence, dealing with enquiries from clients, citizens, and internal colleagues in a positive and professional manner. Act as a key deliverer of the DAF contract, ensuring that all interactions are handled with empathy, understanding, and a commitment to delivering exceptional customer service. Essential Qualifications and Skills: To be successful in this role, you will require: Fluent Welsh language skills, with the ability to communicate effectively in both English and Welsh. Previous experience in a customer-facing role, preferably in a fast-paced environment. Excellent communication and interpersonal skills, with the ability to build rapport with applicants and colleagues alike. Strong administrative skills, with attention to detail and accuracy in data recording and management. Ability to work under pressure, prioritizing tasks and managing multiple applications simultaneously. Strong understanding of the legislation and criteria involved in awarding emergency payments and individual assistance grants. Preferred Qualifications and Skills: While not essential, the following qualifications and skills would be desirable: Previous experience working in a similar role, preferably in a public sector or not-for-profit organization. Knowledge of the Discretionary Assistance Fund (DAF) and its purpose. Experience of working with vulnerable individuals or groups, with a deep understanding of the challenges they face. Ability to speak additional languages, with the potential to support applicants from diverse backgrounds. Career Growth and Development Opportunities: At blithequark, we are committed to supporting the growth and development of our employees. As a Welsh Speaking Customer Service Advisor, you will have access to a range of training and development opportunities, including: Comprehensive induction and training program, ensuring you have the skills and knowledge required to excel in your role. Ongoing coaching and mentoring, with regular feedback and support to help you achieve your goals. Opportunities for career progression, with the potential to move into more senior roles or explore different areas of the business. Access to LinkedIn Learning, with over 15,000 courses covering a wide range of subjects and skills. Work Environment and Company Culture: At blithequark, we pride ourselves on our positive and inclusive work environment. Our team is passionate about making a difference, and we are committed to supporting each other to achieve our goals. As a Welsh Speaking Customer Service Advisor, you will be part of a dynamic and supportive team, with access to a range of benefits and perks, including: Private Medical Cover, funded by blithequark for employees, with the option to add family members at an additional cost. 25 days paid holiday, with the option to buy or sell annual leave. 4 x basic salary life assurance cover, funded by blithequark, with the option to increase cover at an additional cost. A Group Pension Plan, with fantastic employer contributions up to a maximum of 8.5%. A selection of flexible benefits, designed to support your individual needs and well-being. Compensation and Benefits: As a Welsh Speaking Customer Service Advisor with blithequark, you will receive a competitive salary and benefits package, designed to recognize your skills and experience. Our compensation and benefits package includes: A competitive salary, reflecting your skills and experience. A range of benefits, including private medical cover, life assurance, and a group pension plan. Access to flexible benefits, designed to support your individual needs and well-being. Ongoing training and development opportunities, to help you achieve your career goals. Conclusion: If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service, we would love to hear from you. As a Welsh Speaking Customer Service Advisor with blithequark, you will have the opportunity to make a real difference in the lives of individuals and communities, while developing your skills and career in a supportive and inclusive environment. Please apply today to join our dynamic team and start your journey with blithequark. How to Apply: To apply for this exciting opportunity, please click on the link below. We look forward to receiving your application and exploring how you can contribute to our team.