**Experienced Pharmacy Customer Service Associate Certification – Delivering Exceptional Patient Care and Experience**

Are you passionate about delivering exceptional patient care and experience? Do you have a strong desire to work in a dynamic and fast-paced environment where you can make a real difference in people's lives? Look no further than blithequark, a leading healthcare and retail organization that is committed to building trusted relationships that create healthier futures for customers, patients, team members, and communities. As a Pharmacy Customer Service Associate Certification at blithequark, you will play a vital role in delivering a distinctive and delightful customer experience, while also assisting pharmacists in the practice of pharmacy. You will be responsible for using pharmacy systems to obtain patient and drug information, processing prescriptions, and providing customers with courteous, fair, friendly, and efficient checkout service. **Job Responsibilities/Tasks** As a Pharmacy Customer Service Associate Certification, your key responsibilities will include: ### Customer Experience * Engage customers and patients by greeting them and offering assistance with products and services. * Resolve customer issues and answer questions to ensure a positive customer experience. * Model and share customer service best practices with all team members to deliver a distinctive and delightful customer experience. * Provide customers with courteous, friendly, fast, and efficient service. * Recommend items for sale to customers and recommend trade-up and/or companion items. ### Operations * Register customer purchases on assigned cash register, collect cash and distribute change as requested. * Process voids, returns, rain checks, refunds, and exchanges as needed. * Take customers to OTC aisle when possible to assist in locating products. * Keep counters and shelves clean and well merchandised, take inventory, and maintain records. * Check in and price merchandise as required or as directed by store manager or communicated by the shift leader. ### Pharmacy Operations * Assist pharmacists in scheduling and maintaining work flow. * Use pharmacy systems to enter patient and drug information, ensuring information is entered correctly. * Fill prescriptions by retrieving, counting, and pouring pharmaceutical drugs. * Verify medicine is correct and check for possible interactions. * Report, immediately, prescription errors to pharmacist on duty and adhere to Company policies and procedures in relation to pharmacy errors and the Quality Improvement Program. ### Additional Responsibilities * Handle telephone calls that do not require personal attention of the pharmacist, including those to physicians. * Process (corrects and resubmits) manual claims for third-party program prescription services in a timely and efficient manner. * Assist and support Pharmacy Department on inventory management activities, such as ordering, unpacking, checking, and storing shipment of pharmaceuticals. * Maintain knowledge of Company asset protection techniques and file claims for warehouse overages (merchandise received, but not billed), shortages (merchandise billed, but not received), order errors, or damaged goods involving Rx drugs. ### Training & Personal Development * Earn and maintain PTCB certification through the designated PTCB training program and/or state required certification/registration. * Attend training and complete PPLs requested by Manager or assigned by corporate and acquire continuing education credits. * Maintain knowledge and skill in healthcare and pharmacy, including latest news and developments. **About Us** Founded in 1901, blithequark proudly serves nearly 9 million customers and patients each day across its approximately 8,500 stores throughout the U.S. and Puerto Rico. blithequark has approximately 220,000 team members, including nearly 90,000 healthcare service providers, and is committed to being the first choice for pharmacy, retail, and health services, building trusted relationships that create healthier futures for customers, patients, team members, and communities. **Basic Qualifications** * Must be fluent in reading, writing, and speaking English. (Except in Puerto Rico) * Requires willingness to work flexible schedule, including evenings and weekend hours. **Preferred Qualifications** * Prefer six months of experience in a retail environment. * Prefer to have prior work experience with blithequark. * Prefer good math skills so they can fill prescriptions accurately, including counting, measuring, and weighing medications. * Prefer good computer skills. * Prefer knowledge of store inventory control. * Prefer PTCB certification. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer, including disability/veterans. **Compensation and Benefits** The actual compensation that you will be offered will depend on a variety of factors including geography, skills, and abilities, education, experience, and other relevant factors. This role will remain open until filled. To review benefits, please click here [jobs.blithequark.com/benefits](http://jobs.blithequark.com/benefits). If you are applying on a job board or unable to click on the link, please copy and paste this URL into your browser [jobs.blithequark.com/benefits](http://jobs.blithequark.com/benefits). **Salary Range** $16.5 - $18 / Hourly **How to Apply** If you are passionate about delivering exceptional patient care and experience, and are looking for a dynamic and fast-paced environment where you can make a real difference in people's lives, apply now to become a Pharmacy Customer Service Associate Certification at blithequark.