**Experienced Customer Service Representative – Supply Chain Operations**

Are you a customer-centric professional with a passion for delivering exceptional service in a fast-paced environment? Do you thrive in a collaborative team setting, where no two days are ever the same? If so, we invite you to join blithequark's Supply Chain team as an Experienced Customer Service Representative. At blithequark, we're committed to providing our customers with unparalleled service and support. As a key member of our Supply Chain team, you'll play a vital role in ensuring seamless order processing, resolving customer issues, and providing timely communication on order status. Your exceptional customer service skills, combined with your ability to work effectively with cross-functional teams, will make you an invaluable asset to our organization. **Job Summary** As an Experienced Customer Service Representative, you'll be responsible for providing daily first-line interactions with our customers, resolving customer issues, and providing product information, pricing, and availability. You'll work closely with the Sales, Production, Shipping, and Quality Assurance teams to achieve superior customer service goals. Your primary focus will be on delivering exceptional customer experiences, ensuring timely communication, and resolving issues in a professional and courteous manner. **Key Responsibilities** • Receive and process customer orders via email and EDI, ensuring accurate processing to allow for proper manufacturing, distribution, and invoicing. • Collaborate with Sales, Production, Purchasing, Shipping, and Quality Assurance departments to schedule orders for manufacture and achieve customer requested delivery dates. • Communicate timely with customers on any issues, changes, or delays with their orders. • Resolve customer issues and address inquiries related to orders, availability, delivery dates, shipment delays, etc. • Provide specification information to customers on finished products. • Support marketing campaigns and product launches. • Accurately use and maintain blithequark's Sage X3 system to allow for accurate pricing and invoicing for all orders. • Present a professional demeanor to customers, visitors, and staff at all times. • Utilize reason and emotional intelligence to help identify and resolve customer complaints or concerns. • Identify best practices for optimal customer service performance. • Build effective relationships and trust with customers and potential business partners. **Other Functions and Responsibilities** • Work with Sales team on pricing adjustments and communication to our customer base. • Follow-up on delinquent accounts as needed. • Train new customer service employees as requested. • Assist in implementation of new computer systems/upgrades. • Follow all safety and food safety protocols. • Report all safety or quality problems to management, QA, and SQF practitioner. • Perform other duties as assigned. **Qualifications and Competencies** **Required** • Minimum 4 years of experience in a manufacturing or related customer service field. • High school diploma or equivalent required. • Excellent verbal and written communication skills. • Excellent customer service and interpersonal skills. • Ability to work in a high-pressure office situation. • Proficient in customer order computer processing systems; Microsoft Office (specifically Word and Excel). **Preferred** • Experience with ERP system use and maintenance. • Associate or Bachelor degree preferred. **Competencies** • Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. • Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. • Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics. **Physical Demands and Work Environment** **Work Environment** Hours are Monday – Friday, 8:00 – 4:00 and additional days/hours as needed. Hybrid / Remote position with a minimum of 2 days per week onsite at blithequark facilities in Congers, New York. Initial on-site training period required full-time in office. **Provision of Absence** All accounts have a designated Customer Service Representative and a back-up CSR assigned. The assigned Sales executive will be responsible if a CSR is not available. **Physical Demands** • Frequently required to stand and walk. • Continually required to sit. • Continually required to utilize hand and finger dexterity. • Occasionally required to climb, balance, bend, stoop, kneel, or crawl. • Continually required to talk or hear. • While performing the duties of this job, the noise level in the work environment is usually moderate. • The employee must occasionally lift and/or move up to 10 pounds. • Specific vision abilities required by this job include: close vision. **Benefits and Compensation** • Competitive salary range: $45,000.00 - $65,000.00 per year. • 401(k) matching. • Dental insurance. • Flexible schedule. • Health insurance. • Paid time off. • Vision insurance. **Why Join blithequark?** At blithequark, we're committed to providing our employees with a supportive and inclusive work environment. We offer opportunities for career growth and development, as well as a comprehensive benefits package. Our team is passionate about delivering exceptional customer service, and we're looking for like-minded individuals to join our Supply Chain team. If you're a customer-focused professional with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an E-Verify, affirmative action, and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, disability, age, sexual orientation, gender identity or expression, transgender status, national origin, military/veteran status, citizenship status, predisposing genetic characteristics, familial or marital status, or status as a victim of domestic violence, prior arrest or conviction record, or other impermissible basis. **How to Apply** To apply for this exciting opportunity, please submit your resume and a cover letter outlining your experience and qualifications. You can apply online or email your application to [insert email address]. We look forward to hearing from you!