**Experienced Healthcare Customer Service Representative – Remote Opportunity to Thrive in a Dynamic, Global Environment**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we invite you to join the blithequark team as a Healthcare Customer Service Representative. As a key member of our global team, you will play a vital role in connecting with customers, resolving their questions and concerns, and providing innovative solutions to complex issues. **About blithequark** blithequark is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, clients, and the environment. At blithequark, we believe in creating a workplace that is conducive to happiness and a healthy work-life balance, where everyone feels welcome and valued. **Benefits of Working with blithequark** As a Healthcare Customer Service Representative at blithequark, you can expect: * **Paid Training**: Comprehensive training to equip you with the skills and knowledge needed to excel in your role * **Competitive Wages**: Competitive compensation that reflects your value to our organization * **Full Benefits**: Comprehensive benefits package, including medical, dental, vision, 401(k), and more * **Paid Time Off**: Generous paid time off to recharge and relax * **Employee Wellness and Engagement Programs**: Ongoing support for your physical, emotional, and mental well-being **Your Responsibilities** As a Healthcare Customer Service Representative, you will be responsible for: * **Connecting with customers**: Engaging with customers via phone, email, chat, and social media to resolve their questions and concerns * **Calmly resolving and de-escalating issues**: Providing empathetic and effective solutions to complex problems * **Escalating interactions**: Knowing when to escalate interactions to ensure seamless resolution * **Responding to requests**: Processing payments and responding to customer requests in a timely and efficient manner * **Tracking call-related information**: Maintaining accurate records for auditing and reporting purposes * **Providing feedback**: Sharing insights and feedback on call issues to improve our services * **Upselling**: Identifying opportunities to upsell and enhance customer experiences **We're Looking for Fearless People** To succeed in this role, you will need: * **Ability to work remotely in a virtual team environment**: Thriving in a dynamic, remote work environment * **6 months Customer Service Experience**: Previous experience in customer service, preferably in a healthcare setting * **Over 18 years of age**: Meeting the minimum age requirement for this role * **Ability to type 25 wpm**: Meeting the minimum typing speed requirement * **High School Graduate or GED**: Meeting the minimum educational requirement * **Comfort with desktop computer systems**: Familiarity with Windows operating systems and desktop applications * **Proven oral and written communication skills in both English and Spanish**: Effective communication skills in both languages * **Logical problem-solving skills**: Ability to analyze complex problems and provide creative solutions * **Ability to navigate Windows operating systems**: Familiarity with Windows operating systems and desktop applications **Work from Home Requirements** To ensure a seamless remote work experience, you will need: * **Internet Requirements**: A minimum subscribed download rate of 15.0 Mbps and a minimum subscribed upload rate of 5.0 Mbps * **ISP must have no packet loss and ping under 50ms**: A stable and reliable internet connection * **Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P or VPN**: A secure and stable internet connection * **Proof of internet speed required**: Providing proof of your internet speed to ensure compliance * **Clean and quiet workspace**: A dedicated and quiet workspace to ensure productivity and focus **Be Part of Our blithequark Family** At blithequark, we believe in creating a workplace that is conducive to happiness and a healthy work-life balance. We are committed to providing a culture of inclusion and diversity, where everyone feels welcome and valued. We are an equal opportunity employer and welcome applications from diverse candidates. **EOE/Disability/Vets** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive and respectful of all employees. **Apply Now** If you are a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity to join the blithequark team as a Healthcare Customer Service Representative.