**Experienced Global Key Customer Experience Manager – Strategic Account Management and Customer Success**

At blithequark, we're revolutionizing the way businesses interact with their customers through innovative data and intelligence solutions. As a key player in our global sales and marketing team, you'll have the opportunity to make a lasting impact on our clients' success and growth. We're seeking an experienced Global Key Customer Experience Manager to join our team, someone who shares our passion for delivering exceptional customer experiences and driving business results. **About blithequark** blithequark is a global company that never stops innovating in its mission to provide the healthiest and most predictive global B2B data and intelligence for our customers. Our clients include sales and marketing professionals at global companies, and we're committed to helping them achieve their goals through our cutting-edge solutions. With a focus on excellence and a passion for innovation, we're constantly pushing the boundaries of what's possible in the world of data and intelligence. **Job Summary** As a Global Key Customer Experience Manager at blithequark, you'll be the point of contact for our key global clients throughout the campaign experience. You'll work closely with key global clients and stakeholders to ensure campaign progression and meet goals, driving product adoption, retention, and growth by delivering high levels of business value. This role is responsible for all aspects of key global account management, adoption, and customer experience and success planning, while developing and executing key global account plans, delivering business reviews, and driving overall customer satisfaction. **Key Responsibilities** * Cohesively blend artistry and scientific principles coupled with driving global strategy to include flawless execution of global account management * Serve as the point of contact for clients relative to designing and launching innovative, targeted campaigns, providing key campaign performance indicators and resolving problems that may arise during the campaign lifecycle * Closely manage and nurture accounts through routine engagement throughout the campaign lifecycle * Analyze all client programs prior to launch for clear goals and objectives * Execute efficient launch of campaign(s), monitor progression daily to ensure campaign(s) run according to plan and are tracking for completion by target end date. Own launch decisions to differentiate key accounts and drive faster/more efficient launches to optimize campaign performance and create opportunities for incremental budget * Monitor and identify adoption and utilization trends in the consumption of content syndication/demand generation solutions across multiple verticals * Create and streamline analytics/reporting to set the gold standard of insights in the industry to surpass expectations and competitor's abilities with the goal of identifying additional revenue streams based on knowledge of client initiatives * Partner cross-functionally with internal stakeholders (such as Global Key Account Director(s), Global CXM counterparts (APAC, EMEA and NA), Fulfillment) to align account activities and develop account strategies to include, but not limited to: + Exemplify unified, global client communication strategies + Identify renewal risk and collaborate with internal team to mediate and ensure a successful renewal + Proactively focus on ways to grow and improve client relationships + Meet with CXM global counterparts to ensure campaigns are uniformly executed and reflective of the global campaign strategy + Partner with Global Key Account Director(s) to nurture positive relationships with clients through routine engagement at all stages of the campaign lifecycle (pre-sale to post-sale) + Ensure customer feedback is clearly captured and conveyed internally to enable ongoing improvement of products and services + Build value and provide cohesive support designed to create loyalty with global clients on their consumption of content syndication/demand generation solutions + Mentor and coach other Customer Experience Managers **Essential Qualifications** * Bachelor's Degree in sales, business, communications, or related discipline * 8+ years client Service, Account Management or Sales experience in a competitive SaaS environment * Adaptable team player with a positive attitude and effective interpersonal skills with an ability to work cross-functionally internally and with external clients * Demonstrated keen eye for detail and highly organized individual * Demonstrated excellent communication (verbal and written) skills, including creating and presenting reporting to clients, issue tracking, triaging, and crisis management that demonstrate an ability to clearly articulate professionally in a clear, concise manner * Ability to effectively communicate technical information to non-technical audiences * Demonstrated interpersonal skills to build and foster relationships with clients to inspire customer loyalty and support product usage * Experience with program measurement and analytics * Demonstrated good judgment, critical thinking, problem-solving, and negotiating skills to make strategic decisions * Excellent time management and prioritization skills that demonstrate an ability to organize and multitask while adapting to shifting priorities * Contribute to a collaborative environment that exemplifies a commitment to the Company's core values * Ability to articulate Company value proposition to clients * Ensures Company solutions remain top of mind * Educates clients on general market conditions and ROI * Provides exemplary customer service with a mindfulness to the Global Key Account Director(s) business plan * Ensures customers are aware of and educated on new features and releases * Provides recommendations based on customers' business needs * Identifies and eliminates risk of attrition * Ability to work toward goals, meet deadlines, and contribute positively to the team environment * Ability to communicate effectively in both verbal and written manner * Skilled in the use of Microsoft Office products **The Good Stuff!** At blithequark, we're committed to creating a culture of innovation, mutual respect, support, and transparency. We believe in embracing diversity and inclusion, and we encourage our amazing team members to bring their authentic, fun selves to work every day. We offer a competitive and comprehensive benefits package designed to ensure you and your family members are healthy, including: * 401(k) Plan with Employer Match * Top-tier Medical, Dental, and Vision plans * Flexible Spending, Dependent Care, and Health Savings Accounts * Short Term and Long-Term Disability * Life Insurance and AD&D Insurance * Health and Wellness Initiatives * Workplace Flexibility * Paid Time Off * Peer-Appreciation Program * Employee Referral Program * A fast-paced, innovative culture with an open and collaborative environment, where you can make an impact * Join a great organization that cares about employees! **How to Apply** If you're a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Equal Employment Opportunity** blithequark complies with the Americans with Disabilities Act (ADA), as amended by the ADA Amendments Act, and all applicable federal, state, or local law. If you need assistance or accommodations due to a limitation, please contact [email protected]. **Data Retention** We are interested in retaining your data for a period of 12 months in connection with our consideration of your employment application and to consider you for additional suitable positions at blithequark. Your personal information is processed in accordance with our privacy policy, available at https://blithequark.com/privacy-policy/. By applying for this position, you confirm that you have reviewed our privacy policy, including understanding that we may be collecting personal information about you from or through third-party service providers. If you have any questions regarding our processing of your personal information or if you would prefer that we not retain your personal information after our consideration of you for the particular position to which you are applying, please contact us at [email protected].