**Senior Customer Success Manager – Enterprise at blithequark**

Are you a seasoned customer success professional with a passion for driving growth and retention in the digital experience space? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we want to hear from you! blithequark is seeking an experienced Senior Customer Success Manager to join our team and help our customers achieve their technical and business goals. **About blithequark** blithequark is a leading digital experience platform that empowers modern businesses to create engaging, personalized content at scale. Our platform combines composability with native AI capabilities, enabling dynamic personalization, automated content delivery, and real-time experimentation. With a global presence and a team of over 700 people from more than 70 nations, we're on a mission to revolutionize the way people build digital experiences. **What We're Looking For** As a Senior Customer Success Manager at blithequark, you'll be responsible for building and owning relationships with a book of business, consisting of 25-30 enterprise accounts. You'll work closely with our sales, partner organization, and professional services teams to ensure our customers achieve their goals and drive retention and growth for blithequark. **Key Responsibilities** * Build and own relationships with a book of business, consisting of 25-30 enterprise accounts * Monitor and guide new customers to ensure value expectations are aligned and achieved from the beginning of the partnership * Understand and advise customers' priorities with blithequark, capture and communicate KPIs and outcomes through a defined path to maturity and success * Drive product adoption, customer satisfaction, and overall influence on customer health scores * Lead effective and consistent customer and executive Business Reviews * Flag and proactively mitigate risks within a book of business * Own the end-to-end renewal process with blithequark's largest and most strategic logos: leading proposal conversations, negotiating pricing and contract terms, and drive close plans to ensure opportunities are won in timely manner * Accurately forecast renewal and expansion opportunities to leadership weekly * Translate customer insights into actionable feedback for our product and go-to-market teams and follows up on progress and collaboration with PMs * Prepare to travel ~15% annually for customer onsite meetings, sometimes internationally (eastern Canada) **What You Need to Succeed** * 7+ years of experience in a customer-facing role with renewals experience; Customer Success Management or Key Account Management experience * B2B SaaS, Content management systems, content strategy, or agency experience preferred * Demonstrated success in meeting or exceeding sales or performance goals * Ability to think strategically about a customer's goals and drive renewal and expansion opportunities to close independently * Interfaces effectively and confidently with executives at Fortune 500 companies * Excellent oral and written communication skills: shows excellence in previous customer and internal engagements * Collaborate effectively with cross-functional teams, including Sales, Product, and Support * Ability to understand blithequark APIs, as well as the modern content management and digital experience stack. Independently uses data tools to engage in meaningful, proactive customer discussions. * Technical proficiency and a keen interest in technology. Ability to communicate high-level technical concepts to customers. * Bachelor's Degree is highly preferred **What's in it for You?** * Join an ambitious tech company reshaping the way people build digital experiences * Full-time employees receive Stock Options for the opportunity to share in the success of our company * Comprehensive healthcare package covering 100% of monthly health premiums for employees and 85% of costs for your dependents * Fertility and family building benefits, including a lifetime reimbursable wallet to support your growing family * We value Work-Life balance and You Time! A generous amount of paid time off, including vacation days, sick days, compassion days for loss, education days, and volunteer days * Company paid parental leave to care for and focus on your growing family * Use your personal annual education budget to improve your skills and grow in your career * Enjoy a full range of virtual and in-person events, including workshops, guest speakers, and fun team activities, supporting learning and networking exchange beyond the usual work duties * An annual wellbeing stipend to care for your physical, financial, or emotional health * A monthly communication stipend and phone hardware upgrade reimbursement * New hire office equipment stipend for hybrid or distributed employees. Get the gear you need to work at your best **Why Join blithequark?** At blithequark, we're committed to creating an inclusive environment that empowers our employees. We believe that our products and services benefit from our diverse backgrounds and experiences, and we're proud to be an equal opportunity employer. All qualified applications will receive consideration for employment without regard to race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical [dis]ability, or length of time spent unemployed. **How to Apply** If you're a motivated and experienced customer success professional looking for a new challenge, we want to hear from you! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Salary Range** The salary range for this position is $136,000 - $184,000 OTE (80/20 split). This range is specific to those potential hires who will work or reside in the state of California if selected for the role. Any offered salary is determined based on internal equity, internal salary ranges, market data/ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD/technology), for example. **Equity Awards** This position is eligible for equity awards, annual bonuses, short- and long-term incentives, and program-specific awards, where applicable, in accordance with the terms of blithequark's variable compensation plans. **Disclaimer** Please be aware of scammers who may fraudulently allege to be from blithequark. These types of fraud can be carried out through copycat websites, fake email addresses claiming to be from our company, or social media. We do not ask for your personal information, such as bank account numbers, identification numbers, etc, through social media or chat-based apps, nor do we request or send money for the purchase of business equipment. If you suspect fraud, please report it to your local authorities, as well as reach out to us at [email protected] with any information you may have. **Candidate Privacy Notice** By clicking “Apply for this job,” I acknowledge that I have read the Contentful’s Candidate Privacy Notice and hereby consent to the collection, processing, use, and storage of my personal information as described therein.