**Experienced Bilingual Customer Service Representative – Multilingual Support for Commercial and Public Sector Clients**

Are you a highly motivated and customer-centric individual with a passion for delivering exceptional service in a fast-paced environment? Do you possess excellent communication skills and the ability to work effectively in a team-oriented setting? If so, we invite you to join blithequark, a leading Business Process Outsourcing (BPO) company, as a Bilingual Customer Service Representative. At blithequark, we pride ourselves on delivering tailored solutions to meet the diverse needs of our clients. Our commitment to excellence and focus on innovation have established us as a trusted partner in the industry. As a Bilingual Customer Service Representative, you will play a vital role in supporting inbound customer service, help desk, and back-office operations for both commercial clients and public sector programs. **About blithequark** blithequark is a dynamic and forward-thinking company that specializes in delivering exceptional customer experiences and driving optimal performance for our clients. With a diverse lineup of tech-enabled business services operating companies, we have established ourselves as a leader in the industry. Our commitment to innovation, quality, and customer satisfaction has earned us recognition as one of the fastest-growing companies in the USA. **Job Summary** As a Bilingual Customer Service Representative, you will be responsible for handling inbound and outbound calls in a courteous and professional manner. You will resolve customer issues with first-call resolution strategies, research and coordinate with internal departments to resolve inquiries, and accurately document customer interactions and claims in CRM systems. You will also use internal knowledge bases and training to answer questions confidently, follow all required scripts, policies, and confidentiality protocols, and escalate complex issues to supervisors when needed. **Key Responsibilities** * Handle inbound and outbound calls in a courteous and professional manner * Resolve customer issues with first-call resolution strategies * Research and coordinate with internal departments to resolve inquiries * Accurately document customer interactions and claims in CRM systems * Use internal knowledge bases and training to answer questions confidently * Follow all required scripts, policies, and confidentiality protocols * Escalate complex issues to supervisors when needed * Stay current on program updates through training and team meetings * Meet all attendance and schedule requirements **Candidate Qualifications** We are seeking highly motivated and dedicated individuals who possess the following qualifications: * Must be 18 years or older * High school diploma or equivalent * Excellent written and verbal communication skills * Ability to type 20+ words per minute * Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) * Familiarity with Windows operating systems * Reliable and punctual with strong time management skills * Strong problem-solving, conflict resolution, and customer service skills * Able to multi-task, stay focused, and work independently * Team-oriented with a positive, customer-first mindset * Comfortable in a fast-paced, dynamic environment **Preferred Qualifications** * 1+ year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support * Experience working on state or federal programs **Skills and Competencies** To succeed in this role, you will need to possess the following skills and competencies: * Excellent communication and interpersonal skills * Ability to work effectively in a team-oriented setting * Strong problem-solving and conflict resolution skills * Ability to multi-task and stay focused in a fast-paced environment * Proficiency in Microsoft Office Suite and Windows operating systems * Familiarity with CRM systems and internal knowledge bases * Ability to learn and adapt to new systems and processes quickly **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As a Bilingual Customer Service Representative, you will have access to: * Paid training and development programs * Opportunities for advancement and career growth * A comprehensive benefits package, including health, dental, and vision coverage * A 401(k) retirement savings plan * Paid time off and holidays * A fun and engaging work environment **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that fosters collaboration, creativity, and innovation. Our company culture is built on the following values: * Customer-centricity * Innovation * Quality * Teamwork * Respect * Integrity **Compensation and Benefits** We offer a competitive compensation package, including: * Starting compensation based on experience * Opportunities for advancement and career growth * A comprehensive benefits package, including health, dental, and vision coverage * A 401(k) retirement savings plan * Paid time off and holidays * A fun and engaging work environment **How to Apply** If you are a highly motivated and customer-centric individual with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity. Please submit your application, including a cover letter and resume, through our careers page. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is inclusive, respectful, and free from discrimination. **Reasonable Accommodation** blithequark is committed to providing reasonable accommodation to qualified employees with disabilities. If you require accommodation, please contact our Human Resources department. **Disclaimer** The purpose of this job description is to provide potential candidates with a general overview of the role. It is not an all-inclusive list of the duties, responsibilities, skills, and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based upon your performance of the tasks listed in this job description. The employer has the right to revise this job description at any time. This job description is not a contract for employment, and either you or the employer may terminate employment at any time, for any reason.