Experienced Full-Time Remote Customer Experience Agent for Overnight Shift – Delivering Exceptional Support in E-commerce and Marketplace Operations

Introduction to blithequark Imagine being part of a revolutionary e-commerce platform that combines community, shopping, and entertainment, making it the largest livestream shopping platform in North America and Europe. blithequark is at the forefront of this innovation, bringing together a vast array of products from fashion, beauty, and electronics to unique collectibles like trading cards, comic books, and even live plants. As a fast-paced and rapidly growing marketplace, blithequark is committed to its values and operates with a remote co-located team across various hubs in the US, UK, Ireland, Poland, and Germany. Job Highlights Start Date: Immediate openings available for the right candidates Compensation: A competitive salary package with benefits and equity Position: Customer Experience Agent for overnight shifts Location: Fully remote, with the flexibility to work from anywhere About the Role The Customer Experience team at blithequark plays a pivotal role in driving the best possible user experience through process improvement, order management, and problem-solving. As a Customer Experience Agent, you will be tasked with ensuring that customers receive their products as quickly as possible and resolving any issues that may arise with a customer-first attitude. Your responsibilities will include: Interacting with buyers and sellers to provide a positive experience Resolving customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner Becoming an expert in blithequark's products, processes, and systems to drive positive outcomes for users Collaborating with other departments to troubleshoot, research, and resolve open questions Seeking opportunities to eliminate repeat contacts and improve the overall customer experience About You To thrive in this role, you should be a curious and hungry individual looking to jumpstart your career in a fast-paced environment. You should have a growth mindset, be willing to take on new challenges, and possess a customer service mentality with a passion for reaching the best possible outcomes. The ideal candidate will have: 2+ years of support experience handling email and/or chat services Availability for overnight shifts from 10pm - 7:00am PST and weekends Understanding of e-commerce and marketplace operations Experience with customer-facing systems like Zendesk, Kustomer, or Intercom An obsession with customers and a proactive approach to problem-solving and process improvement Knowledge of collectibles is a plus, as well as a bachelor's degree or college experience Previous start-up experience is also a plus Essential Qualifications In addition to the above, the successful candidate will: Possess excellent communication and interpersonal skills Be able to work independently and as part of a team Have a strong attention to detail and ability to multitask Be adaptable and flexible in a rapidly changing environment Preferred Qualifications While not essential, the following qualifications are highly desirable: Experience working in a remote team environment Familiarity with blithequark's products and services Knowledge of industry trends and developments in e-commerce and marketplace operations Skills and Competencies To succeed in this role, you will need to possess a range of skills and competencies, including: Strong customer service skills and a customer-first attitude Excellent problem-solving and analytical skills Ability to work in a fast-paced environment and prioritize tasks effectively Strong communication and interpersonal skills Ability to adapt to new systems and processes quickly Career Growth Opportunities At blithequark, we are committed to the growth and development of our team members. As a Customer Experience Agent, you will have opportunities to: Develop your skills and knowledge in e-commerce and marketplace operations Take on new challenges and responsibilities as you grow in your role Contribute to the development of new processes and systems Collaborate with other teams to drive business outcomes Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote team, we are committed to fostering a sense of community and connection among our team members. We offer a range of benefits and perks, including: Flexible time off policy and holiday pay Health insurance options, including medical, dental, and vision Work-from-home support and home office setup allowance Monthly allowance for cell phone and internet Care benefits and monthly allowance for food and wellness Annual allowance towards childcare and lifetime benefit for family planning Retirement benefits, including 401k offering and pension plans Monthly allowance to dogfood the app and parental leave Compensation and Benefits We offer a competitive salary package, with hourly rates ranging from $24.04 to $28.85, depending on experience and qualifications. In addition to your salary, you will be eligible for a range of benefits, including equity, flexible time off, and health insurance options. Conclusion If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for the Customer Experience Agent role at blithequark. With our commitment to innovation, community, and customer satisfaction, we offer a unique and rewarding work environment that will allow you to grow and develop your skills. Don't miss this opportunity to join our team and contribute to the future of e-commerce. Apply now and take the first step towards an exciting and fulfilling career with blithequark!