**Experienced Full Stack Customer Solutions Architect – AI Platform Deployment and Operations**

Are you a seasoned professional with a passion for AI technology and a knack for solving complex problems? Do you thrive in fast-paced, customer-facing environments where no two days are ever the same? If so, we may have the perfect opportunity for you at blithequark, a cutting-edge company revolutionizing the way enterprises build trust in their AI systems. **About blithequark** blithequark is a pioneering force in the AI industry, dedicated to making it easy for organizations to test, monitor, and improve their AI models using real-world evaluation frameworks. Our mission is to empower enterprises to deploy reliable and trustworthy AI systems, and we're looking for talented individuals like you to join our team. With a focus on innovation and customer satisfaction, we're building a platform that's changing the game in AI development. **About the Role** We're seeking an experienced Full Stack Customer Solutions Architect to join our Field Engineering team. As a key member of our team, you'll work closely with platform, DevOps, and ML infrastructure teams at leading AI-forward organizations to ensure blithequark is running reliably in production environments. Your expertise will be crucial in enabling evaluation workflows by ensuring the underlying infrastructure is sound. You'll support deployments, troubleshoot issues across layers, and guide best practices for scale, security, and maintainability. **Key Responsibilities** As a Customer Solutions Architect at blithequark, you'll be responsible for: * Acting as a trusted advisor to customers deploying and scaling blithequark in production environments * Leading onboarding and implementation engagements, including assisting with setup of customer-hosted infrastructure, configuration of observability pipelines, evaluation workflows, and integrations with third-party tools * Helping debug customer issues across layers (e.g., SDKs, cloud infrastructure, model outputs), coordinating with product and engineering when needed * Owning proactive health checks, upgrade support, and reliability best practices for customers running self-hosted deployments * Designing and documenting end-to-end customer evaluation pipelines using blithequark SDKs and APIs * Building technical artifacts (scripts, templates, notebooks) that accelerate onboarding and our ability to support customers, or demonstrate platform capabilities * Consulting on architectural decisions, including LLM evaluation, prompt versioning, or how to structure evals for reliability and reproducibility **What We're Looking For** To succeed in this role, you'll need: * A strong interest in AI technology * Experience in customer-facing technical roles (e.g., Solutions Architect, Forward Deployed Engineer, Escalation Engineer, Technical Account Manager) * Fluency in Python or TypeScript and comfort debugging code, APIs, and infrastructure * A strong grasp of DevOps infrastructure and cloud architecture, including technologies like Docker, Terraform, Kubernetes, and major clouds (AWS, GCP, Azure) * Ability to explain technical concepts clearly to both engineers and non-technical stakeholders * Comfortable working autonomously in a fast-paced, startup environment **Nice to Have** While not required, the following skills and experiences would be a plus: * Experience with self-hosted or hybrid SaaS deployments * Familiarity with LLM/AI development workflows and common tools in the ecosystem * Familiarity with Terraform, CI/CD pipelines, and networking/security best practices **Why Join blithequark** At blithequark, you'll be joining a small, senior team solving one of the most important problems in modern AI development—ensuring reliability. We work with cutting-edge AI teams and move fast to deliver value. You'll have broad ownership, a strong voice in the product, and the opportunity to help define how the world measures AI quality. **Benefits** As a valued member of our team, you'll enjoy: * Medical, dental, and vision insurance * 401k plan * Daily lunch, snacks, and beverages * Flexible time off * Competitive salary and equity * AI Stipend **Equal Opportunity** blithequark is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. If you're passionate about AI technology and customer satisfaction, and you're looking for a challenging and rewarding role, we encourage you to apply to this exciting opportunity at blithequark.