**Experienced Customer Success Manager – Professional Employer Organizations (PEO) at blithequark**

Are you a seasoned business builder with a passion for driving customer success and growth? Do you thrive in fast-paced environments, enjoy tackling complex challenges, and have a strong desire to be at the forefront of the global work revolution? If so, we invite you to join blithequark, the all-in-one payroll and HR platform for global teams, as our next Customer Success Manager – Professional Employer Organizations (PEO). **About blithequark** blithequark is the leading platform for global teams, empowering businesses to scale smarter, faster, and more compliantly. With a vision to unlock global opportunity for every person, team, and business, we've built a seamless platform that combines HRIS, payroll, compliance, benefits, performance, and equipment management. Our team of 5,000 spans more than 100 countries, speaks 74 languages, and brings a connected and dynamic culture that drives continuous learning and innovation for our customers. **Why Join blithequark?** As the fastest-growing Software as a Service (SaaS) company in history, blithequark is transforming how global talent connects with world-class companies – breaking down borders that have traditionally limited both hiring and career opportunities. We're not just building software; we're creating the infrastructure for the future of work, enabling a more diverse and inclusive global economy. With a $12 billion valuation and $800 million in Annual Recurring Revenue (ARR) in just over five years, you'll drive meaningful impact while building expertise that makes you a sought-after leader in the transformation of global work. **Your Role at blithequark** As our next Customer Success Manager – PEO, you'll be the face and voice of blithequark for our clients, both internally and externally. You'll be responsible for building genuine and durable customer relationships while converting those relationships into opportunities for long-term revenue growth. You will serve as our client's trusted advisor by providing strategic guidance on operational and product-related issues. Simultaneously, you will be an internal advocate for clients with blithequark by championing new products and capabilities to facilitate the expansion of each client's business with blithequark. **Key Responsibilities** * Accounts: The Customer Success Manager will be responsible for a high volume of small spend accounts in either our SMB/MM or ENT segments. * Risk: Identify and flag risks that will lead to customer churn. * Relationships: Build relationships with clients by identifying pain points, providing solutions, and recognizing opportunities for growth and revenue generation. * Product: Be the voice of the customer by collecting product and operational feedback and sharing it with relevant internal stakeholders. * Provide a high-quality experience to our customers on a day-to-day basis. * Coordinate with internal stakeholders to ensure timely response and completion of customer requests. * Drive adoption of platform features that will lead to a better customer experience and better retention. **Requirements** * 2+ years of experience * Work occasional shifts aligned with EMEA business hours to support global operations * Strong preference with Professional Employer Organizations and managing related HR, payroll, and compliance functions * You have a past history of elite performance * Prefer previous CS experience, but ok with folks who have been in advisory roles such as consulting. Need to have previous experience advising customers * A strong desire to be in the technology space * A relationship builder who remains calm and collected when facing crisis or criticism and celebrates partners’ successes with them * Quantitatively inclined and data savvy, you may not be a SQL expert, but you enjoy drawing quick, insightful conclusions from complex data sets, asking critical questions, and synthesizing raw numbers into simple, actionable recommendations * A reliable, motivated self-starter with a passionate growth mentality. You enjoy fast-paced environments, aren’t deterred by setbacks or pivots, and thrive in roles requiring a very high degree of responsibility * Have a solid track record of achievement - e.g., had success in a top-tier company, delivered quantifiable business impact, quickly assumed responsibilities, or won competitive awards * Have a strong analytical foundation with the ability to manipulate and synthesize data * Are curious by nature and interested in making an impact **Total Rewards** Our workforce deserves fair and competitive pay that meets them where they are. With scalable benefits, rewards, and perks, our total rewards programs reflect our commitment to inclusivity and access for all. * Stock grant opportunities dependent on your role, employment status, and location * Additional perks and benefits based on your employment status and country * The flexibility of remote work, including optional WeWork access **Diversity, Equity, and Inclusion** At blithequark, we're an equal-opportunity employer that values diversity and positively encourages applications from suitably qualified and eligible candidates regardless of race, religion, sex, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, pregnancy or maternity, or other applicable legally protected characteristics. **How to Apply** If you're a motivated and results-driven individual with a passion for customer success and growth, we invite you to apply to this exciting opportunity. Please submit your application through our careers page, and we'll be in touch to discuss your qualifications further. **Equal Employment Opportunity** blithequark is an equal-opportunity employer and is committed to cultivating a diverse and inclusive workplace that reflects different abilities, backgrounds, beliefs, experiences, identities, and perspectives. We will provide accommodation on request throughout the recruitment, selection, and assessment process for applicants with disabilities. If you require accommodation, please inform our Talent Acquisition Team at [email protected] of the nature of the accommodation that you may require, to ensure your equal participation. **Automated Employment Decision Tool (AEDT)** We use Covey as part of our hiring and/or promotional processes. As part of the evaluation process, we provide Covey with job requirements and candidate-submitted applications. Certain features of the platform may qualify it as an Automated Employment Decision Tool (AEDT) under applicable regulations. For positions in New York City, our use of Covey complies with NYC Local Law 144. **Data Protection** For more information about our data protection practices, please visit our Privacy Policy. You can review the independent bias audit report covering our use of Covey here: https://getcovey.com/nyc-local-law-144