Experienced Customer Service Representative – Email and Chat Support Specialist for Interactive Entertainment Industry

Welcome to blithequark blithequark is a pioneering interactive entertainment company that is revolutionizing the way people engage with digital content. With a strong commitment to innovation and customer satisfaction, we are seeking a highly skilled and enthusiastic Email and Chat Support specialist to join our dynamic Customer Service team in Manila. As a key member of our team, you will play a vital role in providing exceptional support to our customers, ensuring that their experiences with our products are nothing short of extraordinary. About the Role The Email and Chat Support role at blithequark is an exciting opportunity for a customer-focused individual to make a real difference in the lives of our customers. As an Email and Chat Support specialist, you will be responsible for providing friendly, professional, and timely assistance to customers via email and live chat, addressing their inquiries, and resolving issues in a efficient and effective manner. If you have a passion for delivering exceptional customer service, excellent communication skills, and a positive attitude, we want to hear from you. Key Responsibilities Provide exceptional customer service via email and live chat, ensuring that all customer inquiries are addressed in a timely and professional manner Resolve customer complaints and issues in a fair, efficient, and effective manner, ensuring that all customers are satisfied with the outcome Utilize problem-solving skills to identify and resolve complex customer issues, escalating issues to senior team members when necessary Collaborate with internal teams, such as fraud and risk management, to ensure that customer issues are resolved in accordance with company policies and procedures Utilize CRM tools, such as Zendesk, to manage customer interactions, track issues, and analyze customer feedback Contribute to the development and implementation of customer service processes and procedures, ensuring that all customer interactions are consistent with company standards Participate in ongoing training and development programs, ensuring that knowledge and skills are up-to-date and aligned with company requirements Requirements At least 2-3 years of experience in the Customer Service field, with a focus on email and/or chat support Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and concise manner Strong problem-solving abilities, with the ability to analyze complex customer issues and develop effective solutions Attention to detail, with the ability to accurately document customer interactions and track issues Team player with a strong sense of responsibility and commitment to customer satisfaction, with the ability to work collaboratively with internal teams Knowledge of common help desk/ticketing solutions and experience with CRM tools, such as Zendesk, is highly desirable Exposure to fraud or risk management is a plus, with the ability to identify and escalate potential issues Essential Qualifications To be successful in this role, you will need to possess a combination of skills, knowledge, and experience that enable you to provide exceptional customer service. These include: A strong customer-focused mindset, with the ability to understand and meet the needs of customers Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and internal teams Strong problem-solving and analytical skills, with the ability to identify and resolve complex customer issues Ability to work in a fast-paced environment, with the ability to prioritize tasks and manage multiple customer interactions simultaneously Strong attention to detail, with the ability to accurately document customer interactions and track issues Preferred Qualifications In addition to the essential qualifications, we are looking for candidates who possess: Experience working in the interactive entertainment industry, with a strong understanding of the products and services that we offer Knowledge of fraud and risk management principles, with the ability to identify and escalate potential issues Experience with CRM tools, such as Zendesk, with the ability to utilize these tools to manage customer interactions and track issues Strong technical skills, with the ability to troubleshoot and resolve technical issues Career Growth Opportunities At blithequark, we are committed to the growth and development of our employees. As an Email and Chat Support specialist, you will have access to ongoing training and development programs, ensuring that your knowledge and skills are up-to-date and aligned with company requirements. You will also have opportunities to advance your career, with potential pathways into senior customer service roles, team leadership positions, or other areas of the business. Work Environment and Company Culture blithequark is a dynamic and innovative company that values creativity, collaboration, and customer satisfaction. Our work environment is fast-paced and exciting, with a strong focus on teamwork and communication. We offer a range of perks and benefits, including flexible work arrangements, competitive compensation, and opportunities for learning and career advancement. Our company culture is built on a foundation of respect, empathy, and inclusivity, with a strong commitment to diversity and equal opportunity. Compensation, Perks, and Benefits As an Email and Chat Support specialist at blithequark, you will be eligible for a range of compensation, perks, and benefits, including: Competitive compensation package, with a salary that reflects your skills and experience Flexible work arrangements, including remote work options and flexible hours Opportunities for learning and career advancement, with access to ongoing training and development programs Healthy balance between personal life and career, with a strong focus on work-life balance Access to a range of perks and benefits, including health insurance, retirement plans, and employee discounts Conclusion If you are a customer-focused individual with a passion for delivering exceptional service, we want to hear from you. As an Email and Chat Support specialist at blithequark, you will have the opportunity to make a real difference in the lives of our customers, while also advancing your career and developing your skills. With a competitive compensation package, flexible work arrangements, and opportunities for learning and career advancement, this is an exciting opportunity that you won't want to miss. Apply now to join our dynamic team and take the first step towards an exciting and rewarding career at blithequark.