**Experienced Full Stack Customer Service Representative – Health Insurance Enrollment and Support**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse individuals? If so, we invite you to join our team at blithequark as a Remote Customer Service Representative. As a key member of our elite team, you will play a vital role in delivering an amazing customer experience and helping individuals navigate the complexities of health insurance enrollment. **About blithequark** At blithequark, we are committed to making finding and enrolling in health insurance simple, accessible, and stress-free. With the largest state-based marketplace footprint, we empower millions of consumers across the country to make informed health plan decisions. Our consumer-friendly interface and decision support tools are designed to simplify the enrollment process, and our team of experts is dedicated to providing exceptional support every step of the way. **Job Summary** As a Remote Customer Service Representative, you will be responsible for delivering top-notch customer service experiences to individuals seeking health insurance enrollment support. You will work closely with our team to resolve customer inquiries, provide technical support, and ensure seamless communication throughout the enrollment process. If you are a self-driven, customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity. **Key Responsibilities** - Deliver exceptional customer service experiences through inbound and outbound calls, online chat inquiries, and email support - Manage customer accounts, provide technical support, and resolve issues in a timely and professional manner - Enter application data accurately and efficiently, ensuring compliance with regulatory guidelines - Interpret and follow defined procedures and policies to ensure consistency and quality in customer interactions - Utilize creative problem-solving skills to resolve complex customer issues and provide innovative solutions - Demonstrate flexibility and adaptability in a fast-paced environment, prioritizing tasks and managing time effectively - Participate in extensive self-study, training, and testing to ensure proficiency in our systems and processes - Adhere to regulated guidelines for communications via all channels, maintaining confidentiality and professionalism at all times **Essential Qualifications** - 18 years of age or older - High school diploma or equivalent required; associate's or bachelor's degree preferred - Moderate to advanced computer skills, with experience in CRM systems and practices - Excellent verbal and written communication skills, with the ability to communicate effectively with diverse individuals - High level of professionalism, with a strong commitment to customer satisfaction and loyalty - Ability to work from home, with a dedicated, private, and secure workspace - Personal device with functioning camera required for the Training Period - Committed to full attendance for paid 3-week Training period - Minimum Internet Speed of 35 mb/s with ethernet - Cable/Fiber Broadband Internet with a hard-wired ethernet connection required - NOT compatible with mobile internet service providers and/or satellites - NOT compatible with Wi-Fi internet access or Wi-Fi adapters/extenders **Preferred Qualifications** - Previous experience in customer support or technical support roles - Previous experience with Group and/or Individual health insurance, or the Affordable Care Act - Previous experience in a Call Center environment - Familiarity with CRM systems and practices - Spanish Bilingual, a plus **What We Offer** - Paid Training - Full-Time, Seasonal role - Performance and attendance-based incentives, in addition to the base pay - The convenience of working from home - Collaborative and supportive team environment - 401K Match - Individual Coverage HRA (ICHRA) - Paid time off (PTO) **Compensation and Benefits** - $15.00 - $16.50 per hour, depending on experience and qualifications - Performance and attendance-based incentives, in addition to the base pay - Comprehensive benefits package, including 401K Match, Individual Coverage HRA (ICHRA), and Paid time off (PTO) **How to Apply** If you are a motivated, customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you and exploring how you can contribute to our team's success. **Equal Employment Opportunity** blithequark is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified individuals of all backgrounds and perspectives.