**Experienced Full Stack Customer Experience Assistant Manager – Digital Business Services**

At blithequark, we're a global, digital business services company that's dedicated to helping the world's best brands streamline their business in meaningful and sustainable ways. With a team of over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. **Why Join blithequark?** As a leading digital business services company, we offer a wide range of benefits that make us an attractive employer. Some of the benefits of working with us include: * Paid Training to help you develop your skills and advance your career * Competitive Wages that reflect your value to our organization * Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being and financial security * Paid Time Off to recharge and spend time with loved ones * Employee wellness and engagement programs to promote a healthy work-life balance **About the Role** As an Experienced Full Stack Customer Experience Assistant Manager at blithequark, you'll be a key contributor to our mission of making people's lives simpler, faster, and safer. You'll work closely with our team to develop and implement sales strategies that drive team performance and meet key business objectives. Your primary responsibilities will include: * Sales Strategy and Performance Management: Develop and implement sales strategies, incentives, and operational practices that foster a high-performance sales culture and exceed sales targets. * Compliance and Reporting: Manage all center operations, including sales forecasting, staffing, budget management, and reporting to ensure alignment with client service commitments and financial goals. * Operational Oversight: Oversee the day-to-day operations of the contact center, ensuring operational efficiency, service quality, and adherence to sales processes. * Ethical Leadership: Promote the highest standards of ethical and professional conduct through your demonstrated individual performance and leadership. * Strategic Collaboration: Act as a key liaison with various departments, including Account Management, Quality Assurance, Training, Recruiting, WFM, and IT, to ensure seamless operations and strategic alignment. * Adaptability: Thrive in a fast-paced, high-energy, and change-oriented environment, adapting quickly to new sales strategies and market demands. * Other Duties: Perform other related duties and assignments as required to support the success of the sales center. **Requirements** To be successful in this role, you'll need to possess the following skills and qualifications: * **Required Skills:** + Process Excellence + Collaboration + Communication + Emotional Intelligence + Open-Mindedness + Critical Thinking + Solution Orientation + Entrepreneurship + AI Proficiency + Data Literacy * **Required Experience:** + Minimum of 6 months of call center sales management experience + Sales Management experience is a mandatory prerequisite + Experience in outbound sales is a plus + Proven experience managing multiple sales programs concurrently is a plus + Previous experience as a supervisor, team lead, or in a similar management role is required + Must have flexible availability based on the hours of operation * **Qualifications:** + Proven Sales Management Experience: Experience managing sales programs with varying objectives, agent skill requirements, and technical solutions + Communication Skills: Strong verbal, listening, and written communication skills are essential for effective team leadership and client interaction + Technical Proficiency: Must have a high level of proficiency in Microsoft Office, including advanced functions in Outlook and complex data analysis in Excel + Sales and Business Acumen: Demonstrated ability to understand and implement strategic development, specifically with operating policies, procedures, and work process improvements **What We Offer** At blithequark, we're committed to providing a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. **Equal Opportunity Employer** blithequark is an Equal Opportunity Employer, and we're committed to creating a workplace that's inclusive and diverse. We welcome applications from all qualified candidates, regardless of their background, culture, or identity. **How to Apply** If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you! Apply now to join our team of talented professionals at blithequark.