**Experienced Full Stack Customer Development Manager III – Strategic Account Growth & Retention**

At blithequark, we're passionate about revolutionizing the healthcare industry by empowering organizations to deliver better patient care and maximize industry savings. As a leading healthcare business and data automation company, we're committed to fostering an inclusive workplace where everyone feels valued and supported. We're now seeking an exceptional Customer Development Manager III to join our team and drive strategic account growth and retention. **About blithequark** blithequark enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency, and accuracy of business processes. We bring together healthcare providers and manufacturers and distributors in North America and Europe, who rely on our world-class cloud-based supply chain technology exchange platform, solutions, analytics, and services. Our mission is to create a more operationally efficient healthcare supply chain, helping organizations reduce – not shift – the cost of doing business, paving the way to delivering patient care more effectively. **Job Summary** As a Customer Development Manager III at blithequark, you'll be the primary account manager for strategic ePay customer relationships. You'll develop and manage customer relationships to achieve payment portfolio growth, profitability, and revenue retention goals. Your expertise will be instrumental in driving business growth, improving customer satisfaction, and ensuring a consistent customer experience. **Key Responsibilities** * Develop and execute strategic and tactical account plans for large accounts in alignment with established payment portfolio and business strategies to increase customers' product utilization, implement best practices for the procure to payment cycle, and achieve portfolio growth and revenue retention targets * Proactively utilize customer and ePay information to develop and execute customer payment strategies * Collaborate with internal and external partners to drive overall customer satisfaction and a consistent customer experience focused on growth and retention * Support onboarding efforts for new suppliers in the network * Act as the voice of the customer providing feedback for continuous improvement within the ePay organization * Assess portfolio risk and ensure referenceable customers within assigned base * Support ePay sales and operational teams as necessary **Key Duties** * Facilitate and manage required customer touchpoints and business reviews including open issues, scorecards, key performance indicators (KPIs), and benchmarking * Obtain and utilize provider or supplier spend information to develop and execute payment strategies * Ensure and communicate performance to contract compliance, which may include performing monthly or quarterly analysis for spend volumes * Prepare business review reporting and metrics and present to customers, document action items, maintain meeting minutes, and complete action items * Monitor and maintain KPIs specific for customer account management model, work with customers to address and resolve outlier issues * Serve as the escalation point for customer issues * Identify customer training needs or gaps and provide appropriate resources * Other duties as assigned **Key Competencies** * Excellent written and verbal communication skills * Self-motivated with solid work ethic * Ability to develop and maintain business relationships * Analytical, detail-oriented with demonstrated project management skills * Ability to work in a fast-paced, evolving environment while managing multiple priorities * Ability and willingness to travel up to 20% * Ability to work remotely/from a home office * Demonstrated financial acumen in finance and accounting principles * Proficient in Microsoft Office with intermediate skills in Excel **Required Education, Certifications, and Experience** * Minimum 3-5+ years of experience in a Customer Success Manager or similar Account Development role, including: + Direct engagement with middle management to senior level decision-makers in large healthcare organizations + Revenue growth and retention responsibility of $3M or more * Bachelor's degree in finance or comparable business degree and/or commensurate experience * We're looking for someone who is proficient in the role requirements, but who also brings a unique perspective of thought to our team. blithequark encourages all eligible candidates to apply and is dedicated to providing equal opportunities for qualified applicants. **Preferred Qualifications** * Experience working directly or indirectly in healthcare finance or payments/financial services industry * Experience using Salesforce.com **Compensation and Benefits** * Estimated salary range: $78,000 - $104,000 plus commission * The base salary range represents the anticipated low and high end of blithequark's salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate's qualifications, skills, competencies, and proficiency for the role. The base salary is one component of blithequark's total compensation package for employees. Other rewards and benefits include: + Health, vision, and dental insurance + Accident and life insurance + 401k matching + Paid-time off + Education reimbursement + And many more! **Why Join blithequark?** * Be part of a dynamic and innovative company that's revolutionizing the healthcare industry * Collaborate with a talented team of professionals who share your passion for delivering better patient care and maximizing industry savings * Enjoy a comprehensive benefits package and competitive compensation * Take advantage of opportunities for professional growth and development * Make a meaningful impact on the lives of patients and healthcare professionals **How to Apply** If you're a motivated and results-driven professional with a passion for customer development and account growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you! **Disclaimer** blithequark provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, national origin, sex, sexual orientation, gender identity, religion, age, genetic information, disability, veteran status, or any other status protected by applicable law. All qualified applicants will receive consideration for employment without regard to any status protected by applicable law. This EEO policy applies to all terms, conditions, and privileges of employment, including hiring, training and development, promotion, transfer, compensation, benefits, educational assistance, termination, layoffs, social and recreational programs, and retirement.