Experienced Customer Support Specialist with Linux and Managed Services Provider Expertise – 3rd Shift Remote Opportunity

Introduction to blithequark At blithequark, we are pioneers in the tech industry, dedicated to delivering exceptional customer experiences through our innovative solutions and top-notch support services. As a leader in the Managed Services Provider (MSP) landscape, we are committed to fostering a culture of excellence, collaboration, and continuous learning. Our team of experts is passionate about leveraging cutting-edge technologies, including Linux and AWS, to drive business success and growth. We are now seeking an experienced Customer Support Specialist to join our dynamic team, working remotely on a 3rd shift schedule, including one weekend day. Job Overview In this critical role, you will be responsible for providing technical support to our customers via phone, ticketing system, or messenger, ensuring timely resolutions to complex Linux and AWS server management issues. Your expertise in Linux, MSP, and AWS will be invaluable in helping us maintain high levels of customer satisfaction and driving business growth. As a key member of our support team, you will work closely with internal stakeholders to identify and resolve technical problems, develop preventative measures, and create knowledge base articles to enhance our customer support services. Key Responsibilities Provide technical support for customers via phone, ticketing system, or messenger, ensuring prompt and effective resolutions to complex Linux and AWS server management issues. Utilize critical thinking skills to identify, analyze, and resolve technical problems in a fast-paced environment. Maintain effective communication with internal and external channels, ensuring seamless collaboration and issue resolution. Develop and implement short-term resolutions and preventative measures to minimize downtime and optimize system performance. Monitor server alerts for performance issues and address them promptly to ensure high levels of system availability. Contribute to the creation of internal documentation and customer-facing knowledge base articles to enhance our support services. Assist in onboarding, training, and mentoring new team members to ensure a smooth transition and knowledge sharing. Stay up-to-date with relevant technologies, including Linux, AWS, and MSP, to maintain our competitive edge and drive innovation. Qualifications and Requirements To be successful in this role, you will need to possess a combination of technical expertise, customer service skills, and adaptability. The essential qualifications and requirements for this position include: 1+ years of experience in customer service or technical support via phone or ticketing system. Experience as a System Administrator or End User of a Linux Operating System, including Ubuntu, CentOS, and CloudLinux. Managed Services Provider (MSP) experience, with a strong understanding of DNS, networking, IP routing, and database management (MySQL). Familiarity with AWS services, including EC2, CloudWatch, and AutoScaling. Hands-on experience with troubleshooting in multi-user environments and a general understanding of networking fundamentals (TCP/IP, DNS, routing, email). Demonstrated ability to work independently, think critically, and make informed decisions in a fast-paced environment. Excellent communication, availability, and interpersonal skills, with the ability to multitask, adapt to changes quickly, and prioritize work effectively. Strong troubleshooting skills, with a focus on providing timely and effective resolutions to complex technical issues. Availability to work a 3rd shift schedule, including one weekend day, and willingness to participate in a 24/7 support environment. Preferred Qualifications While not essential, the following qualifications and skills are highly desirable: Experience with control panels, such as cPanel, and knowledge of cloud computing platforms. Familiarity with IT service management frameworks and industry best practices. Certifications in Linux, AWS, or MSP, demonstrating a commitment to ongoing learning and professional development. Experience with knowledge base software and content creation, enhancing our customer support services. Career Growth and Development Opportunities At blithequark, we are committed to the growth and development of our team members, providing opportunities for professional advancement, skill enhancement, and continuous learning. As a Customer Support Specialist, you will have access to: Comprehensive training programs, focusing on Linux, AWS, and MSP, to enhance your technical expertise. Mentorship and coaching from experienced professionals, guiding your career development and growth. Opportunities for career advancement, including leadership roles and specialized positions, as you gain experience and demonstrate your capabilities. A culture of innovation and experimentation, encouraging you to explore new technologies and approaches to drive business success. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and collaborative work environment, fostering a culture of excellence, teamwork, and open communication. As a remote team member, you will be an integral part of our virtual community, with opportunities to engage with colleagues, share knowledge, and participate in company-wide initiatives. Our company culture is built on the following core values: A passion for innovation and customer satisfaction. A commitment to teamwork, collaboration, and mutual respect. A focus on continuous learning, professional development, and growth. A dedication to delivering exceptional results, driving business success, and making a positive impact. Compensation, Perks, and Benefits We offer a competitive compensation package, including a salary range of $80,000+, depending on experience, as well as a range of benefits, such as: Medical insurance, retirement plan, and paid time off (PTO). Opportunities for professional development, training, and certification. A dynamic and collaborative work environment, with a remote work arrangement. Access to cutting-edge technologies, including Linux, AWS, and MSP. A culture of innovation, experimentation, and continuous learning. Conclusion If you are a motivated and experienced Customer Support Specialist, passionate about Linux, AWS, and MSP, and committed to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. Join our dynamic team, work remotely, and be part of a culture that values innovation, collaboration, and continuous learning. Apply now and take the first step towards an exciting and rewarding career with blithequark!