**Experienced Customer Success Professional – Developer Tools and Software Engineering**

At blithequark, we're revolutionizing the way modern software engineering teams write and review code every day. Our cutting-edge platform, Graphite, is designed to help engineers create, approve, and ship incremental changes with ease. As a highly motivated and solutions-driven individual, we're seeking an exceptional Customer Success Professional to join our team and help us scale our customer support and sales effort. **About blithequark** blithequark is a small-but-mighty team of 40+ based in Manhattan, with a passionate and rapidly growing group of users at top engineering orgs like Datadog, Vercel, Ramp, and Snowflake. We've raised a $52mil Series B, led by Christine Esserman, following a previous $20mil Series A from Peter Levine at Andreessen Horowitz. Our investors include industry leaders like Tom Preston-Werner (founder of GitHub), Sam Lambert (Planetscale CEO & ex-GitHub CTO), Sebastian Markbåge (creator of React), and many more. Our culture centers on putting people first, applying science and craft, practicing disciplined ambition, and giving ownership – both literally (with equity) and in the responsibility and scope you'll have as a part of our early team. Outside of work, you'll find us brewing espresso drinks, producing music, or practicing yoga. We can't wait to see what you'll add to the mix! **About the Role** As a Customer Success Professional at blithequark, you'll be an early member of our GTM and have an outsized impact on the company's future scale and growth. You'll spearhead the development and implementation of our customer success strategy, including building our team from the ground up, perfecting our communications to customers, building engagement in Graphite, closing renewals, and exploring expansion opportunities. **Key Responsibilities:** * Be an early member of our GTM and have an outsized impact on the company's future scale and growth * Spearhead the development and implementation of our customer success strategy, including building our team from the ground up, perfecting our communications to customers, building engagement in Graphite, closing renewals, and exploring expansion opportunities * Work closely with the sales and solutions engineering teams to build a first-class onboarding and deployment experience onto Graphite in the first 90 days after contract close * Provide exceptional support to our customers via multiple channels, addressing inquiries and resolving issues in a timely and professional manner, and build strong relationships over time while educating customers on our platform * Create scalable processes that others can follow, build strong cross-functional relationships & help to define a strong support team culture **What We're Looking For:** * Demonstrated track record of supporting customers of developer tools, with 3-10 years of experience in similar roles. We are interviewing candidates of multiple levels for this role. * Excellent written, verbal, and visual communication skills * Organized, quantitative, and iterative – constantly tracks, measures, and improves upon their own processes * Scrappy and autonomous – solves problems independently and efficiently * Ownership mentality – demonstrated willingness to go above and beyond & roll up your sleeves to achieve desired outcomes **Life at blithequark** * Competitive compensation package ($140k-180k salary + equity depending on experience) * Role trajectory: We're excited to build a team whose roles, responsibilities, and comp grow as we do. * Health and wellness: Top-tier health, dental, and vision coverage and 16 weeks paid parental leave for new parents. * Time to decompress: We ask that our team take 4 weeks of vacation a year to unplug and unwind in addition to all federal holidays. * Relocation expenses: We're an in-person, NYC-based team, and we're happy to help with your relocation expenses! * The team that eats together: Company-paid lunch, snacks, and coffee during workdays. * Commuter perks: Ride around NYC with an Unlimited MetroCard, on us. * 401(k): Helps you save for retirement. **Join Our Team** As a team, we're very aware of the systemic structural issues that have created inequalities for many communities, especially in the tech industry. We recognize that women and underrepresented minorities are statistically less likely to apply for a role that they feel unqualified for. If you are interested in this role but you're concerned about not meeting all requirements, we encourage you to apply anyway – we'd love to get to know you and see if there's a place for you here at blithequark!