Experienced Customer Education Specialist I – Delivering Exceptional Learning Experiences and Driving Customer Success at blithequark

Introduction to blithequark and the Role At blithequark, we are passionate about empowering our customers with the knowledge and skills they need to succeed. As a leader in our industry, we recognize the importance of customer education in driving adoption, retention, and overall customer satisfaction. Our Customer Education team plays a critical role in developing and delivering high-quality learning experiences that meet the evolving needs of our customers. We are now seeking an experienced Customer Education Specialist I to join our team and contribute to the development and implementation of our customer education strategy. About the Customer Education Specialist I Role As a Customer Education Specialist I at blithequark, you will be responsible for designing, developing, and delivering customer education programs that drive customer engagement, adoption, and retention. You will work closely with our product, marketing, and sales teams to identify customer learning needs and develop targeted education programs that address these needs. Your goal will be to create exceptional learning experiences that delight our customers, drive business outcomes, and establish blithequark as a trusted partner in the industry. Key Responsibilities Conduct needs assessments to identify customer learning needs and develop targeted education programs that address these needs Design, develop, and deliver customer education programs, including instructor-led training, online courses, and other learning resources Collaborate with product, marketing, and sales teams to ensure education programs are aligned with business objectives and customer needs Develop and maintain relationships with key customer stakeholders to understand their education needs and provide tailored support Measure and evaluate the effectiveness of customer education programs, using data and feedback to inform program improvements Stay up-to-date with industry trends, best practices, and new technologies to continuously improve the quality and relevance of customer education programs Essential Qualifications 2+ years of experience in customer education, training, or a related field Proven track record of designing and delivering effective customer education programs that drive business outcomes Strong understanding of adult learning principles, instructional design, and learning technologies Excellent communication, interpersonal, and project management skills Ability to work in a fast-paced environment, prioritize multiple projects, and meet deadlines Strong analytical and problem-solving skills, with the ability to measure and evaluate program effectiveness Preferred Qualifications Experience with learning management systems, authoring tools, and other learning technologies Knowledge of industry-specific trends, challenges, and best practices Experience working with cross-functional teams, including product, marketing, and sales Strong business acumen, with the ability to understand customer needs and develop targeted education programs that drive business outcomes Certifications in instructional design, adult learning, or a related field Skills and Competencies To be successful in this role, you will need to possess a range of skills and competencies, including: Instructional design skills: ability to design and develop effective learning experiences that meet customer needs Communication skills: ability to communicate complex information in a clear, concise, and engaging manner Project management skills: ability to prioritize multiple projects, manage timelines, and meet deadlines Analytical skills: ability to measure and evaluate program effectiveness, using data and feedback to inform program improvements Collaboration skills: ability to work effectively with cross-functional teams, including product, marketing, and sales Career Growth Opportunities and Learning Benefits At blithequark, we are committed to the growth and development of our employees. As a Customer Education Specialist I, you will have access to a range of career growth opportunities and learning benefits, including: Professional development programs: opportunities to develop new skills and competencies, including instructional design, adult learning, and learning technologies Mentorship programs: opportunities to work with experienced professionals who can provide guidance, support, and feedback Industry conferences and events: opportunities to attend industry conferences and events, stay up-to-date with industry trends and best practices, and network with peers and thought leaders Cross-functional training: opportunities to work with other teams, including product, marketing, and sales, to develop a deeper understanding of the business and identify new opportunities for growth and development Work Environment and Company Culture At blithequark, we are proud of our dynamic and supportive work environment. Our company culture is built on a set of core values that include: Customer-centricity: a focus on delivering exceptional customer experiences and driving customer success Innovation: a commitment to innovation, creativity, and continuous improvement Collaboration: a culture of collaboration, teamwork, and mutual respect Integrity: a commitment to integrity, transparency, and accountability Compensation, Perks, and Benefits At blithequark, we offer a competitive compensation package, including a range of perks and benefits, such as: Salary and bonus structure: a competitive salary and bonus structure that recognizes and rewards individual and team performance Health and wellness programs: access to health and wellness programs, including fitness classes, mental health support, and employee assistance programs Retirement savings plan: a retirement savings plan that includes employer matching contributions : generous paid time off, including vacation, sick leave, and holidays Conclusion If you are a motivated and experienced customer education professional looking for a new challenge, we encourage you to apply for the Customer Education Specialist I role at blithequark. This is a unique opportunity to join a dynamic and supportive team, develop your skills and competencies, and contribute to the growth and success of our customers. Don't miss out on this opportunity to take your career to the next level and make a meaningful impact in the industry. Apply now to join our team and start delivering exceptional learning experiences that drive customer success!